Xerox Phaser 3200MFP - 10 Troubleshooting; Clearing Document Jams

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10 Troubleshooting

Xerox Phaser 3200MFP 10-1

10 Troubleshooting

This chapter gives helpful information for what to do if you encounter an error.

This chapter includes:

• Clearing Document Jams – page 10-2

• Clearing Paper Jams – page 10-4

• Solving Other Problems – page 10-14

Main Page

User Guide1
Table of Contents3
Welcome9
About this Guide10
Getting to Know Your Machine11
Component Location11
Rear View12
Control Panel Functions13
Special Features15
Customer Support17
Safety Notes18
WARNING - Electrical Safety Information19
Laser Safety Information20
Operational Safety Information20
Maintenance Information21
Ozone Safety Information21
For Consumables22
Radio Frequency Emissions22
Product Safety Certification22
Regulatory Information23
CE Mark23
For Fax Function23
Data Coupler Information24
Environmental Compliance27
Illegal Copies28
Other Countries30
Product Recycling and Disposal31
Getting Started33
Unpacking the Machine34
Selecting a Location35
Clearance Space35
Installing the Print Cartridge36
Loading Paper38
Making Connections40
Switching on the Machine43
Installing Printer Software44
System Requirements45
Printer Driver Features46
Changing the Display Language and Country47
Setting the Machine ID47
Entering Characters Using the Number Keypad48
Setting the Date and Time49
Changing the Clock Mode50
Changing the Dial Mode51
Setting the Paper Size and Type51
Setting Sounds52
Using the Save Modes53
Using Controlcentre54
The Scan Settings Tab55
The Phonebook Tab56
The Printer Tab57
The Firmware Update Tab57
Xerox Phaser 3200MFP58
Network Setup59
Introduction60
Via the Control Panel60
Supported Operating Systems60
Configuring TCP/IP61
Dynamic Addressing (BOOTP/DHCP)61
Static Addressing61
Configuring Ethertalk62
Restoring the Network Configuration62
Printing a Network Configuration Page62
Resetting the Network Interface62
Paper Handling63
Selecting Print Materials64
Paper Type, Input Sources, and Capacities64
Guidelines for Paper and Special Materials65
Loading Paper67
Using the Paper Tray67
Using the Manual Tray67
Copy Output Tray68
Copying69
Making Copies70
Loading Paper for Copying70
Preparing a Document70
Making Copies on the Document Glass71
Making Copies from the Automatic Document Feeder72
Selecting Copy Options73
Basic Copy Features73
Copy Quantity74
Special Copy Features75
Collation Copying76
Auto Fit Copying76
ID Card Copying77
Poster Copying78
Copy Setup79
Changing the Default Settings79
Setting the Time out Option79
Printing81
Installing Printer Software in Windows82
Installing Printer Software82
This Chapter Includes82
Printing a Document86
Basic Printing86
Printer Settings87
Layout Tab88
Paper Tab89
Graphics Tab91
Extras Tab93
About Tab94
Using a Favorite Setting94
Canceling a Print Job95
Advanced Printing96
Printing Multiple Pages on One Sheet of Paper (N-Up Printing)96
Printing Posters97
Printing a Reduced or Enlarged Document98
Fitting Your Document to a Selected Paper Size99
Using Watermarks100
Creating a Watermark101
Editing a Watermark102
Deleting a Watermark102
Using Overlays103
Using a Page Overlay105
Deleting a Page Overlay106
Sharing the Printer Locally107
Setting up a Host Computer107
Setting up a Client Computer107
Using Windows Postscript Driver (Phaser 3200MFP/N Only)108
Printer Settings108
Advanced109
Using Help109
Using Status Monitor110
Opening the Troubleshooting Guide111
Changing the Status Monitor Program Setting111
Using Your Printer in Linux112
Getting Started112
Installing the Unified Linux Driver112
Uninstalling the Unified Linux Driver114
Using the Unified Driver Configurator115
Printers Configuration116
Scanners Configuration118
Ports Configuration118
Configuring Printer Properties119
Printing a Document120
Printing Files121
Scanning a Document122
Adding Job Type Settings124
Using the Image Editor125
Using Your Machine with a Macintosh (Phaser 3200MFP/N Only)126
Installing Software for Macintosh126
Install the Printer Driver126
Setting up the Printer128
Printing129
Changing Printer Settings130
Scanning133
Scanning Basics134
Scanning from the Control Panel to an Application134
Scanning Process with TWAIN-Enabled Software135
Scanning Using the WIA Driver136
Scanning Using a Network Connection (Phaser 3200MFP/N Only)137
Preparing for Network Scanning137
Registering Authorized Users138
Scanning to a Network Client139
Setting Network Scan Timeout139
Changing the Settings for each Scan Job141
Changing the Default Scan Settings141
Enabling Network Scan142
Setting up Address Book142
Configuring Group Email Numbers143
Using Address Book Entries143
Searching Address Book for an Entry144
Printing Address Book144
Faxing145
Setting up the Fax System146
Changing the Fax Setup Options146
Available Fax Setup Options146
Sending a Fax148
Loading a Document148
Adjusting the Document Resolution149
Sending a Fax Automatically150
Sending a Fax Manually151
Redialing the Last Number151
Confirming Transmission152
Automatic Redialing152
Receiving a Fax153
About Receiving Modes153
Loading Paper for Receiving Faxes153
Receiving Automatically in Fax Mode154
Receiving Manually in Tel Mode154
Receiving Automatically in Ans/Fax Mode154
Receiving Manually Using an Extension Telephone155
Receiving Faxes Using the DRPD Mode155
Receiving Faxes in the Memory156
Automatic Dialing157
Speed Dialing157
Group Dialing158
Editing Group Dial Numbers159
Searching for a Number in Memory160
Printing a Phonebook List161
Other Ways to Fax162
Sending Broadcast Faxes162
Sending a Delayed Fax163
Sending a Priority Fax164
Adding Documents to a Scheduled Fax165
Canceling a Scheduled Fax166
Additional Features166
Using Secure Receiving Mode166
Printing Reports167
System Data List168
Message Confirmation168
Using Advanced Fax Settings169
Forwarding Faxes170
Sending a Fax from a PC172
Installing PC-Fax Software172
Configure Pc Fax173
Maintenance177
Clearing the Memory178
Cleaning Your Machine179
Cleaning the Outside179
Cleaning the Inside179
Cleaning the Scan Unit181
Maintaining the Print Cartridge182
Print Cartridge Storage182
Expected Cartridge Life182
Redistributing Print Cartridge Toner182
Replacing the Print Cartridge183
Printing Continuously When the Toner Empty Replace Toner Message Appears184
Setting the Notify Toner Option184
Cleaning the Drum185
Consumables Parts186
Replacement Parts186
Replacing the ADF Rubber Pad187
Xerox Phaser 3200MFP187
Clearing Document Jams190
Input Misfeed190
Exit Misfeed191
Clearing Paper Jams192
In the Tray192
In the Manual Tray193
In the Fuser Area or Around the Print Cartridge193
In the Paper Exit Area194
Tips for Avoiding Paper Jams196
Clearing LCD Error Messages197
Toner Cartridge-Related Messages201
Solving Other Problems202
Paper Feeding Problems202
Printing Problems203
Printing Quality Problems206
Copying Problems210
Scanning Problems211
Network Scan Problems (Phaser 3200MFP/N Only)211
Fax Problems212
Common Windows Problems213
Common Postscript Problems (Phaser 3200MFP/N Only)214
Common Linux Problems215
Common Macintosh Problems (Phaser 3200MFP/N Only)218
Specifications219
General Specifications220
Scanner and Copier Specifications221
Printer Specifications222
Facsimile Specifications223
Paper Specifications224
Overview224
Supported Sizes of Paper225
Guidelines for Using Paper226
Paper Specifications227
Paper Output Capacity228
Paper Storage Environment228
Envelopes229
Envelopes with Double Side Seams230
Envelopes with Adhesive Strips or Flaps230
Envelope Margins230
Envelope Storage230
Labels231
Transparencies231

Xerox Phaser 3200MFP - 10 Troubleshooting; Clearing Document Jams

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