January 2016
2-90
WorkCentre WorkCentre 4150/4250/4260WorkCentre 4150/4250/42604150/
15-100 to 15-830, 15A
Status Indicator RAPs
15-510 Scan Error
The machine has detected an error with the scanner. Check the scanner, refer to the 14-100
CCD Lock RAP.
15-520 Stop Pressed from MFP
The user has cancelled the email job.
15-600 Authentication Required
The mail server requires user authentication to be enabled. Enable user authentication. Refer
to the System Administration Guide.
15-700 DNS Error
The machine can not contact the DNS server or a DNS resolution failure has been detected.
Check the DNS server setup or enter a valid email address.
15-800 Pop3 Error
The machine has detected a POP3 protocol error or an error during a POP3 session. Enter a
valid email address.
15-810 Pop3 Connection Failure
The machine could not connect to the configured POP3 server. Check the POP3 server setup.
15-820 Pop3 Authentication Failure
The machine could not login into the POP3 server. Re-enter the user name and password.
15-830 Pop3 Authentication Required
The POP3 server requires authentication to be enabled. Enable authentication. Refer to the
System Administration Guide.
Final Actions
Perform the following:
1. (4250/4260) Format the hard disk, refer to GP 20 Format Hard Disk (4250/4260).
2. Install new components as necessary:
• NIC PWB (4150), PL 1.10 Item 13.
• HDD (4150), PL 1.10 Item 11.
• HDD (4250/4260), PL 1.15 Item 11.
3. Perform the OF5 Main PWB Check RAP.
15A Scan to E-mail Failure RAP
Use this RAP if scan to email fails without a fault code.
Procedure
WARNING
Switch off the electricity to the machine. Disconnect the power cord from the customer
supply while performing tasks that do not need electricity. Electricity can cause death or
injury. Moving parts can cause injury.
Perform the following:
1. Make sure that the host name does not contain spaces:
a. Print the configuration report, refer to GP 3 Machine Status.
b. Check the report under Network Setup, TCP/IP Settings. Check the Host Name.
c. If the host name contains spaces, inform the customer that the host name must be
changed to remove the spaces.
2. Perform a memory clear, refer to GP 19 Memory Clear.
3. (4250/4260) Format the hard disk, refer to GP 20 Format Hard Disk (4250/4260).
4. Reinstall the machine firmware, refer to GP 6 Firmware Upgrade.
5. Install a new components as necessary:
• HDD (4150) PL 1.10 Item 11.
• HDD PWB, PL 1.10 Item 17.
• HDD (4250/4260) PL 1.15 Item 11.
To Next Page
Loading...
Need help?
General
