Advanced Call Features
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The PriHold soft key can be preset by your system administrator, you can also set a line key as the private hold key
manually if the PriHold soft key is not available on your phone. You need to configure a private hold key before you
place the call on private hold.
Procedure
1. Navigate to Menu > Features > Dsskey.
2. Select the desired line key.
3. Select Key Event from the Type field.
4. Select Private Hold from the Key Type field.
5. (Optional.) Enter the string that will display on the phone screen in the Label field.
6. Select Save.
Tip
By default, you can long press the desired line key to set it.
During an SCA call, press PriHold or Private Hold key on the phone (You may need to press the More( ) soft
key to see the PriHold soft key). Then the call is held on your phone, and the other phones registered with a shared line
show the call is in the busy state on the shared line key. Other users on the shared line cannot resume your held call.
Retrieving a Held Call on a Shared Line
If you place a call on hold on a shared line, you can resume this call at any time. When the shared line key shows a call
that is in a held state, you can resume the held call remotely from other user's phone.
Before You Begin
There is at least one call placed on public hold on the shared line.
Procedure
1. Do one of the following:
l
Press the line key or tap .
l
In SCA scenario, long press the shared line key. On the T48S/T48G phones, long tap .
The Cancel, Call Pull (CallPull), New Call (NewCall) and Retrieve appear on the screen.
Select Retrieve to retrieve the call.
Barging in an Active Call on a Shared Line
In SCA scenario, you can barge into an active call on the shared line. After you barge into a call, the call turns into a
three-party conference.
Note
Only one user can barge into an active call on the shared line at a time.
Before You Begin
There is at least one active call on the shared line.
Procedure
1. Long press the desired line key, and then select an active call.
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