Maintenance and Troubleshooting
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IMPORTANT: Use pre-moistened wipes and do not allow liquid cleaner to pool.
Approved cleaners include:
• Purell Ethanol Wipes
• 409 Glass Cleaner
• Windex Blue
Harmful Ingredients
The following chemicals are known to damage the plastics on the device and should not come in contact
with the device: acetone; ketones; ethers; aromatic and chlorinated hydrocarbons; aqueous or alcoholic
alkaline solutions; ethanolamine; toluene; trichloroethylene; benzene; carbolic acid and TB-lysoform.
Many vinyl gloves contain phthalate additives, which are often not recommended for medical use and are
known to be harmful to the housing of the device.
Cleaners that are not approved include:
• Clorox Disinfecting Wipes
• Hydrogen Peroxide Cleaners
• Bleach Products.
Device Cleaning Instructions
Do not apply liquid directly to the device. Dampen a soft cloth or use pre-moistened wipes. Do not wrap the
device in the cloth or wipe, instead gently wipe the unit. Be careful not to let liquid pool around the display
window or other places. Before use, allow the unit to air dry.
NOTE: For thorough cleaning, it is recommended to first remove all accessory attachments, such as hand
straps or cradle cups, from the mobile device and to clean them separately.
Special Cleaning Notes
Do not handle the device while wearing vinyl gloves containing phthalates. Remove vinyl gloves and wash
hands to eliminate any residue left from the gloves.
If products containing any of the harmful ingredients listed above are used prior to handling the device,
such as a hand sanitizer that contains ethanolamine, hands must be completely dry before handling the
device to prevent damage to the device.
IMPORTANT: If the battery connectors are exposed to cleaning agents, thoroughly wipe off as much of the
chemical as possible and clean with an alcohol wipe. It is also recommended to install the battery in the
terminal prior to cleaning and disinfecting the device to help minimize buildup on the connectors.
When using cleaning/disinfectant agents on the device, it is important to follow the directions prescribed by
the cleaning/disinfectant agent manufacturer.
Cleaning Materials Required
• Alcohol wipes
• Lens tissue
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