Maintenance and Troubleshooting
175
Troubleshooting
Resetting the Device
There are two reset functions, soft reset and hard reset.
Performing a Soft Reset
Perform a soft reset if applications stop responding.
1. Press and hold the Power button until the menu appears.
2. Touch Restart.
3. The device reboots.
Performing a Hard Reset
CAUTION: Performing a hard reset with a microSD card installed in the device may cause damage or data
corruption to the microSD card.
Perform a hard reset if the device stops responding.
1. Simultaneously press the Power, left Scan, and Volume Up buttons for at least four seconds.
2. When the screen turns off, release the buttons.
3. The device reboots.
Troubleshooting the Device
Table 19 Troubleshooting the Device
Problem Cause Solution
After installing the
battery, the device
does not boot up.
Power button was not
pressed.
Press the Power button.
When pressing the
power button the
device does not turn
on.
Battery not charged. Charge or replace the battery in the device.
Battery not installed
properly.
Install the battery properly.
System crash. Perform a reset.
When pressing the
power button the
device does not turn
on but two LEDs
blink.
Battery charge is at a
level where data is
maintained but battery
should be re-charged.
Charge or replace the battery in the device.
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