Maintenance and Troubleshooting
180
4-Slot Locking Charge Only Cradle
1-Slot Workstation Cradle
Problem Cause Solution
Cradle is not locking. Device is not
inserted
correctly in the
cradle.
Remove the device and reinsert it correctly. Verify charging is
active. Touch > System > About phone > Battery
Information to view battery status.
Device has no
active
connection.
An icon is visible in the status bar if a connection is currently
active.
Battery is not
charging.
Device
removed from
the cradle too
soon.
Replace the device in the cradle. The battery fully charges in
approximately five hours.
Battery is
faulty.
Verify that other batteries charge properly. If so, replace the
faulty battery.
Device is not
inserted
correctly in the
cradle.
Remove the device and reinsert it correctly. Verify charging is
active. Touch > System > About phone > Battery
Information to view battery status.
Ambient
temperature of
the cradle is
too warm.
Move the cradle to an area where the ambient temperature is
between -10 °C (+14 °F) and +60 °C (+140 °F).
Table 23 Troubleshooting
Problem Cause Solution
External monitor not
detected.
The device is powered off when
placed in the cradle and then
turns on.
Remove the device from the cradle and
re-insert. The device will then detect the
monitor.
Display does not change
orientation quickly.
It takes a little time for the
device to recognize the monitor.
Wait for screen to re-orientate.
Device does not switch
to landscape mode.
Device not detecting monitor. Remove the device from the cradle and
re-insert.
Display setting not set properly. Go to Settings > Display > When device
detects external monitor. Ensure
Rotate screen orientation is selected.
Peripheral not detected. Bad cable connection. Remove cable and re-connect.
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