Maintenance and Troubleshooting
177
Tapping the window
buttons or icons
does not activate the
corresponding
feature.
The device is not
responding.
Reboot the device.
A message appears
stating that the
device memory is
full.
Too many files stored
on the device.
Delete unused memos and records. If necessary,
save these records on the host computer (or use an
SD card for additional memory).
Too many applications
installed on the device.
Remove user-installed applications on the device to
recover memory. Select Settings > Apps &
notifications. Select the app in the list and select
UNINSTALL.
The device does not
decode with reading
bar code.
Scanning application is
not loaded.
Load a scanning application on the device or enable
DataWedge. See the system administrator.
Unreadable bar code. Ensure the symbol is not defaced.
Distance between exit
window and bar code is
incorrect.
Place the device within proper scanning range.
Device is not
programmed for the bar
code.
Program the device to accept the type of bar code
being scanned. Refer to the EMDK or DataWedge
application.
Device is not
programmed to
generate a beep.
If the device does not beep on a good decode, set the
application to generate a beep on good decode.
Battery is low. If the scanner stops emitting a laser beam upon a
trigger press, check the battery level. When the
battery is low, the scanner shuts off before the device
low battery condition notification. Note: If the scanner
is still not reading symbols, contact the distributor or
the Global Customer Support Center.
Device cannot find
any Bluetooth
devices nearby.
Too far from other
Bluetooth devices.
Move closer to the other Bluetooth device(s), within a
range of 10 meters (32.8 feet).
The Bluetooth device(s)
nearby are not turned
on.
Turn on the Bluetooth device(s) to find.
The Bluetooth device(s)
are not in discoverable
mode.
Set the Bluetooth device(s) to discoverable mode. If
needed, refer to the device’s user documentation for
help.
Cannot unlock
device.
User enters incorrect
password.
If the user enters an incorrect password five times,
the user is requested to wait for 30 seconds when
using a PIN, Pattern or Password.
Multi-User mode is
causing undefined
behavior.
Multi-User mode is not
supported by the
Mobility DNA Enterprise
License.
Perform a soft or hard reset on the device.
Table 19 Troubleshooting the Device (Continued)
Problem Cause Solution
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