HFA3 Instructions for Use 2660021166131 Rev. A 2018-11
Go to Contents Troubleshooting
C-1
(C) Troubleshooting
In the case of malfunction, error messages or operational problems, call ZEISS Customer Care: In the
U.S., call 800-341-6968. Outside the U.S., contact your local ZEISS distributor. Know the HFA3
model, serial number, and current software revision before calling Customer Service.
The HFA3 model and serial numbers are found on the rear panel of the instrument. Software
revision is located under
“System Information,” on page 3-10. To provide a copy of the log files see
“Networking,” on page 3-19.
Record these numbers here for future reference:
Model Number: _______________________________
Serial Number: _______________________________
Error Alerts
Error messages will appear on the HFA3 in response to certain issues. Follow the directions stated in
the alert text.
Alert Title Alert Text
System Initialization Not
Completed.
An unexpected error occurred during initialization. Reboot
device, if problem persists service may be required.
Instrument may need calibration. Reboot device, if problem
persists service may be required.
Bowl light is too high. Please dim room lights and retry.
Aperture alignment check failed. Reboot device, if problem
persists service may be required.
Required projector lamp intensity could not be achieved.
Power down device and replace projection lamp, if problem
persists service may be required.
Projector lamp unplugged. Power down device and ensure
projector lamp connection is secure. If problem persists,
service may be required.
Shutter alignment check failed. Reboot device, if problem
persists service may be required.
Calibration data error. Reboot device, if problem persists
service may be required.
Table C-1
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