User's Manual Contents
Version 2.2.12 5 405 and 405HD IP Phone
A.1.3.3 Setting Availability Status ................................................................................... 63
A.1.3.4 Logging Out ........................................................................................................ 64
A.1.4 Viewing Missed Calls ......................................................................................................... 64
A.1.5 Configuring Do Not Disturb (DnD) ..................................................................................... 64
A.1.6 Configuring Automatic Forwarding .................................................................................... 65
A.1.7 Configuring the 'Forward No Reply' Timeout as Number of Rings .................................... 65
A.1.8 Automatically Receiving an External Line ......................................................................... 65
A.1.9 Viewing VOICEMAIL Indications Per Line ......................................................................... 66
A.1.10 Listening in Capability for Call Center Supervisors ........................................................... 66
A.1.11 Hearing a Beep, not a Ring Tone, on Headsets when a Call Comes in to a Call Center . 66
A.1.12 Recording an Agent's Welcome Greeting .......................................................................... 66
A.1.13 Entering BroadWorks User Credentials for Xsi access ..................................................... 67
A.1.1 Setting up a Remote Conference ...................................................................................... 68
A.2 Genesys' Contact Centers ............................................................................................... 69
A.2.1 Using the BroadSoft ACD .................................................................................................. 69
A.2.1.1 Setting Unavailability Status ............................................................................... 69
A.2.1.2 Setting Availability Status ................................................................................... 70
A.2.2 Presence Management ...................................................................................................... 70
A.2.3 Logging In .......................................................................................................................... 70
A.2.4 Logging Out ....................................................................................................................... 71
A.2.5 Configuring Do Not Disturb (DnD) ..................................................................................... 71
A.2.6 Configuring Automatic Forwarding .................................................................................... 71
A.2.7 Listening in Capability for Call Center Supervisors ........................................................... 72
A.2.8 Recording an Agent's Welcome Greeting .......................................................................... 73
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