AudioCodes C450HD

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User's Manual 8. Troubleshooting

169 C450HD IP Phone

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Table of Contents3
Introduction11
Highlights11
Unified Communications11
Management11
Setting up the Phone13
Unpacking13
Device Description14
Front View14
Figure 2-1: Front View14
Table 2-1: Font View Description14
Rear View16
Figure 2-2: Rear View16
Table 2-2: Rear View Description16
Cabling17
Figure 2-3: Cabling17
Mounting the Phone18
Desktop Mounting18
Mounting the Expansion Unit on a Desktop18
Routing the Handset Cable18
Wall Mounting19
Getting Started21
Getting Acquainted with the Phone's Touch Screen21
Figure 3-1: Touch Screen in Idle State21
Table 3-1: Touch Screen in Idle State21
Softkeys22
Table 3-2: Softkey Descriptions22
Navigating the Phone Menu24
Figure 3-2: Menu Screen24
Table 3-3: Menu Descriptions24
Figure 3-3: Menus25
Selecting an Alphanumerical Mode26
Figure 3-4: Alphanumerical Selection26
Figure 3-5: Entering a Symbol (E.g., a Dot)27
Figure 3-6: Reverting to Letters (E.g., Abc)27
Signing in28
Signing in with PIN Code28
Signing in with User Name and Password29
Signing in with the Web Sign-In (Cloud) Option30
Signing in Using the Web Login Option30
Figure 3-7: Enter the Web URL Displayed in the Phone Screen31
Users with IP Phone Manager Pro / Express Version 7.4.3000 or Earlier32
Signing in as a Common Area Phone (CAP) User33
Signing out36
Signing out if the 'Sign Out' Softkey Is Removed from the Touch Screen36
Figure 3-8: Login37
Figure 3-9: Web Interface - Home Page37
Figure 3-10: Sign-In - Content Blocked Page38
Figure 3-11: Sign-In - Windows Security Prompt38
Figure 3-12: Windows Security Prompt39
Figure 3-13: Sign-Out39
Hot Desking40
Viewing Process Messages Displayed in the Screen41
Table 3-4: Displayed Messages Indicating Processes in Progress41
Using the Phone's Automatic Lock Feature43
Enabling the Feature43
Unlocking a Locked Phone44
Manually Changing the Lock Code44
Dialing Emergency Numbers if the Phone Is Locked46
Using Other Functionalities if the Phone Is Locked46
Customizing Your Phone47
Changing the Screen Language47
Selecting Ring Tone48
Displaying Contacts Pictures49
Enabling Call Waiting52
Managing Simultaneous Incoming Calls52
Configuring Busy on Busy53
Configuring Call Forwarding54
Making Sure the NTP Server Is Enabled56
Configuring Screen Brightness58
Table 5-1: Screen Brightness Options58
Selecting an Answering Device60
Viewing Your Location Information61
Uploading Logs to Microsoft Server62
Configuring an Outbound Proxy63
Adjusting Volume64
Adjusting Ring Volume64
Adjusting Tones Volume64
Adjusting Handset Volume65
Adjusting Speaker Volume65
Adjusting Headset Volume66
Managing Phone Directories67
Accessing Directories67
Adding a Contact to the Personal Directory68
Editing Contact Information in the Personal Directory70
Deleting a Contact from the Personal Directory71
Adding a Person to Favorites after a Call with Them Is Logged72
Removing a Person from Favorites73
Adding a Distribution Group to Favorites74
Searching for a Contact in a Directory75
Searching for a Contact in the Corporate Directory Using T976
Searching for a Contact Using A/A/1 Instead of T977
Configuring a Function Key as a Speed Dial78
Configuring Pause Dialing for a Speed Dial to an Ext. Behind an IVR79
Deleting a Speed Dial80
Configuring a Function Key as Speed Dial in the Expansion Module Screen81
Figure 5-1: C450HD Phone with Speed Dials Configured in the Expansion Module Screen81
Figure 5-2: Configuring a Speed Dial in the Expansion Module Screen81
Configuring a Function Key as a Key Event83
Configuring a Function Key for Direct Voice Dialing85
Configuring a Function Key for Paging86
Configuring a Function Key for Making a Discreet Call88
Deleting a Function Key89
Changing Your Presence Status90
Table 5-2: Presence Statuses90
Viewing Microsoft Exchange Calendar in the Phone's Touch Screen92
Receiving Meeting Reminders93
Table 5-3: Meeting Status [Applies to Non-Microsoft Theme Screen]93
Displaying Calendar Meetings Without Identifying Details94
Figure 5-3: Selecting the Private Option in Microsoft Exchange94
Determining Meeting Attendees' Presence Status95
Performing Basic Operations97
Using Audio Devices97
Checking Voice Quality97
Making Calls98
Dialing99
Redialing100
Dialing a Missed Call101
Answering Calls102
Rejecting Incoming Calls103
Silencing Incoming Calls103
Ending an Established Call104
Viewing Missed, Received and Dialed Calls105
Reporting a Malicious Call107
Performing Advanced Operations109
Answering Waiting Calls109
Placing Calls on Hold111
Handling Multiple Incoming Calls111
Using a Speed Dial to Call a Contact112
Table 7-1: Popup Menu Items - Touch to Activate112
Accessing Speed Dials When in a Call113
Making a Call in Discreet Mode114
Transferring Calls115
Performing a Blind Transfer115
Performing a Consultative Transfer116
Performing a Semi-Consultative Transfer117
Merging Calls118
Parking a Call119
Configuring Group Call Pickup (GCP)119
Initiating a Multi-Party Skype for Business Remote Conference120
Muting Calls125
Paging126
Barge-In126
Performing a Paging Call126
Receiving an Incoming Paging Call127
Setting up Better Together over Ethernet129
Installing the Btoe Pc/Laptop Application129
Figure 7-1: Installshield Wizard - Preparing to Install130
Figure 7-2: Welcome to the Installshield Wizard130
Figure 7-3: License Agreement131
Figure 7-4: License Agreement131
Figure 7-5: Destination Folder132
Figure 7-6: Change Current Destination Folder132
Figure 7-7: Ready to Install133
Figure 7-8: Installing Audiocodes Better2Gether133
Figure 7-9: Installshield Wizard Completed134
Figure 7-10: Audiocodes Icon in Taskbar134
Figure 7-11: Control Panel>Programs>Audiocodes Better2Gether135
Figure 7-12: Computer Management > Services and Applications135
Figure 7-13: Device Manager > Audiocodes B2Goe USB Driver136
Making Sure Btoe Is Correctly Installed137
Configuring the Btoe TCP Port137
Figure 7-14: Popup Menu137
Figure 7-15: about AC Btoe137
Figure 7-16: TCP Port137
Enabling Btoe for Online Users138
Automatically Pairing the Btoe Pc/Laptop Application with the Phone138
Figure 7-17: AC Btoe TCP Port138
Manually Pairing the Btoe Pc/Laptop Application with the Phone139
Manually Generating a Pair Code139
Manually Connecting the Phone with the Btoe Pc/Laptop Application140
Figure 7-18: Popup Menu140
Figure 7-19: Phone Pairing140
Figure 7-20: AC Btoe Failed Indication140
Figure 7-21: AC Btoe Is Connected Indication140
Figure 7-22: Popup Menu: 'Disconnect' Enabled, 'Phone Pairing' Disabled141
Figure 7-23: Btoe Disconnected141
Figure 7-24: Popup Menu: Btoe Disconnected141
Figure 7-25: Start > Programs > Audiocodes > Btoe Controller142
Connecting the Skype for Business Client with the Phone143
Making Sure the Phone/ Skype for Business Client Are Paired143
Making Sure Skype for Business Client Is Paired143
Figure 7-26: Skype for Business Sign-In Request Prompt143
Making Sure the Phone Is Paired144
Using Btoe Functions145
Signing in to the Phone from the Skype for Business Client145
Making a Call (Click-To-Dial)146
Answering a Call146
Establishing a Unified Communications Call Conference147
Transferring a Call149
Switching the Primary Audio Device149
Figure 7-27: Primary Device: Phone149
Figure 7-28: Primary Device: Speaker150
Figure 7-29: Primary Device: Headset150
Routing Voice from a Video Call to the Phone151
Using the Boss Admin Feature152
Viewing Admins and Bosses152
Table 7-2: Boss-Admin Icons152
Handling an Incoming Call for the Boss153
Calling on Behalf of the Boss154
Touching the Boss' Icon154
Keying in the Destination Phone Number155
Pressing the CONTACTS Key155
Answering a Call on Boss' Phone156
Admin Hands off a Call to Boss157
Boss Hands off a Call to Admin157
Boss Monitors Admins, Seizes a Call Put on Hold by an Admin158
Admin Sees Who's Call Boss Answered159
Admin Picks up a Call Answered by Boss, Put on Hold by Boss160
Admin 1 Picks up a Call from Admin 2160
Admin's Phone Notifies Called Party that Admin's Call Is on Behalf of Admin's Boss161
Admin Calling Boss161
Admin Calling Someone on Behalf of Boss161
Configuring Distinctive Ringing on Admin's Phone162
Setting a Different Volume for each Boss's Ringtone162
Viewing and Playing Voicemail Messages163
Sending an Incoming Call Directly to Voicemail164
Calling a Contact's Voicemail Directly164
Sending an Existing Call to My Voicemail165
Sending an Existing Call with Contact X to the Voicemail of Contact y165
Troubleshooting167
Table 8-1: Troubleshooting167
Uploading Logs to Microsoft Server for Support Purposes168

AudioCodes C450HD - Page 169

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