Issue 4.1 June 2005 105
Appendix B: Troubleshooting an installation
This section provides some simple strategies for troubleshooting an installation of a media
server. It focuses on possible problems when
● Installing the media server hardware on page 105
● Configuring the media server hardware on page 106
● Installing the license and Avaya authentication files on page 108
Installing the media server hardware
The media server hardware includes the
● Media server(s)
● Ethernet switch
● Uninterruptible power supply (UPS)
● TN2312BP IP Server Interface circuit pack
.
Problem Solution
No power to the UPS - Make sure the UPS is plugged into the outlet.
- Make sure the outlet has power.
- See the user’s guide that comes with UPS for other
solutions.
No power to the Ethernet switch - Make sure the Ethernet switch is plugged into the UPS
or outlet.
- Make sure the UPS or outlet has power.
- See the user’s guide that comes with the Ethernet switch
for other solutions.
No power to the media server - Make sure the media server is plugged into the UPS.
- Make sure the UPS has power.
- S8700: Open the door on the front of the media server
and push the power button.
- S8710: Push the power button on the front of the media
server.