Troubleshooting an installation
106 Installing and Configuring the Avaya S8700 Series Media Server
Configuring the media server hardware
Servers are not shadowing - Make sure you are using a crossconnect cable.
- Make sure fiber optic cable is plugged in correctly. RX to
TX and TX to RX.
IPSI LEDs flash - Make sure it is in the correct slot: (slot 1 for G650 Media
Gateway, slot 2 for G600 Media Gateway, Tone-Clock slot
for all others).
- Ping IPSI from server.
- Ping server from IPSI (it is connected to the top Services
port on the IPSI).
Problem Solution
Problem Solution
Cannot log into UPS subagent - Make sure the SNMP Subagent is installed in the UPS.
- Make sure you are connected to the correct Ethernet
port.
- Make sure you have the correct login ID and password.
See the user’s guide that comes with the SNMP
Subagent.
- Make sure the network card on the laptop is configured
correctly.
Cannot log into Ethernet switch - Make sure you are connected to the correct Ethernet
port. (One Ethernet switch, it is the port marked Console)
- Make sure you have the correct login ID and password.
See the user’s guide that comes with the Ethernet switch.
- Make sure the network card on the laptop is configured
correctly.
Cannot log into media server - Make sure you are connected to the Services Ethernet
port. (Default is port 2 [Eth1] on the back of the server).
- Make sure you are using a crossconnect cable between
the laptop and server.
- Make sure the ARP cache is cleared on the laptop. In an
MS-DOS window, type arp -d 192.11.13.6 and
press Enter.
- Make sure you have connectivity. In an MS-DOS
window, type ping 192.11.13.6 and type Enter.
- Make sure the NIC on the laptop is configured correctly.
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