Configuring the media server hardware
Issue 4.1 June 2005 107
Cannot access Avaya Installation
Wizard
- Make sure you are plugged into the Services port (2
[Eth1])
- Make sure you are using the correct IP address:
192.11.13.6
- Make sure you are using the correct login and
password.
- Make sure the NIC on the laptop is configured correctly.
Cannot use SAT commands - Make sure you are using the correct IP address:
192.11.13.6 and port 5023
- Make sure you are using the correct login and
password.
- Make sure you are logged onto the active server.
Cannot ping out to customer’s
network
- Make sure that in the LAN security settings that "output
from server" for icmp is enabled.
Cannot ping media server from
customer’s network
- Make sure that in the LAN security settings that "input to
server" for icmp is enabled.
Cannot access media server
remotely
- Make sure in the LAN security settings that "input to
server" are checked for telnet (Linux commands), https
(Web access), and def-sat (SAT commands access). The
LAN security settings can be changed on the Web
interface with a direct connection to the media server.
LED display on IPSI is flashing - IPSI LED has not been programmed with switch and
location (DHCP)
- IPSI LED has not had an IP address assigned to it
(static IP addressing)
Cannot access IPSI for static
addressing
- Make sure you are plugged into the Services (top) port
on the IPSI.
- Make sure the ARP cache is cleared on the laptop. In an
MS-DOS command window, type arp -d
192.11.13.6 and press Enter.
No "V" on IPSI LED - IPSI is not connected to Ethernet switch or network.
Connect cable to bottom port on IPSI faceplate and to the
Ethernet switch or the customer’s network.
- Make sure port on Ethernet switch assigned to that IPSI
is enabled.
"V" on IPSI LED is not filled in - IPSI does not have an IP address assigned to it.
- IPSI has not been administered.
Get alarm when first connect to
IPSI
- IPSI does not have current firmware. Upgrade firmware.
Get "Anonymous memory"
message when placing flashcard
into PCMCIA drive
- S8700: Flashcard may be faulty; replace it.
Problem Solution