• If you use PEAP, EAP-TLS, EAP-FAST, EAP-TTLS, or EAP-SIM to connect to a Wi-Fi network, verify that you installed
the root certificate for the certificate authority server that created the certificate for the authentication server. The
certificate must be transferred to your smartphone before you can connect to the network. For more information, talk
to your administrator.
• If you use EAP-TLS to connect to a Wi-Fi network, verify that you added your authentication certificate to your
smartphone. The certificate must be transferred to your smartphone before you can connect to the network. For more
information, talk to your administrator.
Related information
Connect to a Wi-Fi network manually, 282
Connect to a Wi-Fi network, 282
Turn on, turn off, or check the status of a network connection, 274
My smartphone drops calls made using Wi-Fi calling
You can only make calls using Wi-Fi calling if your BlackBerry smartphone is connected to a Wi-Fi network. To avoid
dropped calls, your smartphone plays a warning tone when you are making a call using Wi-Fi calling and your Wi-Fi
connection is getting weak. To make another call using Wi-Fi calling, move to an area with a stronger Wi-Fi signal.
User Guide Manage Connections
293
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