Code
and
type
Name Description Recovery
5 =
MRE
Machine Recov-
erable Error
This error type is used for the prob-
lems where you can restart the ma-
chine. (Causes no more machine
damage or damage to the customer /
environment). When some errors oc-
cur a second time, the error becomes
a Permanent Error.
Switch the print engine
OFF, wait ± 20 seconds and
switch the print engine ON.
7 = ORE Operator Recov-
erable Error
This errors type is used when panels
are open or when paper is jammed.
Follow the instruction (pictures) on
the operator panel to solve the prob-
lem.
Follow the job recovery in-
structions on the display of
the operator panel.
9 =
WAR
Warning A warning for the service engineer,
detection of a small machine failure.
The warning is logged in SDS. (The
user will not see the warning)
These errors are saved for
service only.
The table shows the error type, the full name, the description and how to recover the error.
Error code Problem Action
11115 Incorrect installation
Inconsistent configu-
ration
Create new [USB] key with system software. Re-install
the software
11501 Message “No OS
found”
Replace HDDs and re-install system software
11502 Message “HDD2 fail-
ure”
Replace HDDs
11504 Software failure Reboot the system. Check in error history (Service
Mode) the description. Contact your Service representa-
tive.
Also see
11504 Error behavior (R2.1)
on page 122.
11506 Lost logical command
connection with en-
gine
Check your Ethernet cross-over cable. Reboot the sys-
tem.
11520 No Logical Command
Connection with Print
Engine
Check your Ethernet cross-over cable. Reboot the sys-
tem.
11526 Lost Physical Com-
mand Connection with
Print Engine
Check your Ethernet cross-over cable. Reboot the sys-
tem.
11529 No Physical Connec-
tion with On/Off Con-
troller
Check connection between operator panel and PRISMA-
sync.
4
Error messages and conditions
120 Chapter 10 - Troubleshooting
PRISMAsync V3.2
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