Troubleshooting 16-7
COMPAQ CONFIDENTIAL - NEED TO KNOW REQUIRED
Writer: Karen Williams Saved by: Karen Williams Saved date: 05/29/00 6:03 PM
Part Number: 168893-001 File name: CH16.doc
Solving CD-ROM drive/DVD-ROM Drive Problems
Problem Possible Cause Solution
Drive cannot
read a disc.
Disc is not properly
seated in the drive.
Open the loading tray,
insert the disc, then close
the tray.
Disc is loaded in the
loading tray upside down.
Open the loading tray,
turn over the disc (label
facing up), then close the
tray.
Disc has a scratch on its
surface.
Insert a different disc.
CD-ROM drive
or DVD-ROM
drive is not
detected by the
computer.
Drive is not connected
properly.
If you are running a
version of Windows that
was preinstalled by
Compaq, remove the
drive from the MultiBay
and reinsert it.
If you are running a
version of Windows that
was not preinstalled by
Compaq, turn off the
computer. Then remove
the drive from the
MultiBay and reinsert it.
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