16-12 Troubleshooting
COMPAQ CONFIDENTIAL - NEED TO KNOW REQUIRED
Writer: Karen Williams Saved by: Karen Williams Saved date: 05/29/00 6:03 PM
Part Number: 168893-001 File name: CH16.doc
Solving Keyboard/Numeric Keypad Problems
Problem Possible Cause Solution
Screen is blank
and keyboard is
working.
A screen timeout has
been initiated.
QuickLock/QuickBlank
has been initiated.
Press any key to refresh
the screen.
To enable the keyboard
and return your information
to the screen, enter your
power-on password.
LCD has been disabled. Press
Fn+F4
to cycle from
external monitor to
internal LCD.
Embedded
numeric keypad
keyboard is
disabled.
Num Lock function is
not turned on.
Press Fn
+
Num Lk to
enable the Num Lock
function and embedded
numeric keypad.
Solving Modem Problems
Problem Possible Causes Solution
Modem loses
connection.
The cable connection
from the phone line to
the modem is loose.
Check to make sure the
telephone cable is
properly connected.
Call Waiting has not
been disabled.
Disable Call Waiting:
1. Select Start!
Settings!Control
Panel!Modems.
2. From the General tab
of the Modems
Properties page,
select Dialing
Properties.
3. From the My
Locations tab of the
Dialing Properties
page, check the box
labeled This location
has call waiting.
Depending on your
phone system, select
*70, 70#, or 1170
from the drop-down
list to disable call
waiting.
There is noise or
excessive traffic on your
phone line.
Try connecting later.
Continued
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