Troubleshooting 16-11
COMPAQ CONFIDENTIAL - NEED TO KNOW REQUIRED
Writer: Karen Williams Saved by: Karen Williams Saved date: 05/29/00 6:03 PM
Part Number: 168893-001 File name: CH16.doc
Solving Infrared Problems
Continued
Problem Possible Cause Solution
Cannot transmit
data.
Direct sunlight,
fluorescent light,
or flashing
incandescent light
is close to the
infrared connections.
Remove the interfering light
source(s).
There is interference
from other wireless
devices.
Keep remote control units
such as wireless
headphones and other audio
devices away from the
infrared connections.
There is a physical
obstruction in the way.
Do not place objects that will
interfere with a line-of-sight
data transmission between
the two units.
One of the units was
moved during data
transmission.
Do not move either unit
during data transmission.
The orientation of the
units is wrong.
Adjust the devices so that
the IR ports point directly at
each other.
The distance between
the units is too great.
Verify that devices are not
more than 1.5 feet (0.5
meter) apart.
Infrared port
doesn’t work.
Direct sunlight,
fluorescent light,
or flashing
incandescent light
is close to the
infrared connections.
Remove the interfering light
source(s).
There is interference
from other wireless
devices.
Keep remote control units
such as wireless
headphones and other audio
devices away from the
infrared connections.
Computer is in
Standby (Windows
2000 Professional
only)
Press the suspend button.
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