Troubleshooting 351
Multi-feed jam
A document jam occurs in the Automatic Document Feeder (ADF) if scanning of multiple-sheet document is
cancelled while scanning is in progress.
2c Ensure that the envelope is properly loaded in the MPF as instructed in
"Loading an Envelope in the Multipurpose Feeder (MPF)" on page 216.
Is the problem recovered?
The task is complete. Go to action 3b.
2d Ensure that the print media is not curled.
Is the problem recovered?
The task is complete. Go to action 3a.
2e Is the print media damp? Go to action 3c. Go to action 3a.
3a Fan the print media.
Is the problem recovered?
The task is complete. Go to action 3c.
If you are performing
manual duplex printing
or if using an envelope,
contact Dell.
3b If the envelope is deformed, correct it or use another envelope.
Is the problem recovered?
The task is complete. Go to action 3a.
3c Turn over the print media.
Is the problem recovered?
The task is complete. Go to action 4.
4 Use print media that is not damp.
Is the problem recovered?
The task is complete. Contact Dell.
Action Yes No
1 Remove the paper from the PSI, and then ensure that papers are
inserted properly in the MPF.
Is the problem recovered?
The task is complete. Go to action 2.
2 Is the print media damp? Go to action 3a. Go to action 3b.
3a Use print media that is not damp.
Is the problem recovered?
The task is complete. Go to action 3b.
3b Fan the print media.
Is the problem recovered?
The task is complete. Contact Dell.
Action Yes No
1 Clear the jam. See "Clearing Paper Jams From the ADF" on page 325.
Is the problem recovered?
The task is complete. Contact Dell.
Action Yes No
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