Diagnostics Generate a support report
IX30 User Guide
918
Note Information logged on the device will be erased when the device is powered off or rebooted to
avoid unnecessary wear to the flash memory. See Configure options for the event and system logs for
more information on how to enable persistent system logs.
Use 7-Zip or any other file-archiving utility to extract a support report. Its contents are organized into
the following directories:
/etc
This folder most notably contains a running list of the cellular connections that have been registered
by the device's radio.
Directory Filename Notes
/etc version Active firmware version
/etc/config mn.json Cellular connections logged as having been engaged by
the radio; establishes previous APN associations
/opt
Information stored here persists between reboots and system resets.
Directory Filename Notes
/opt/log_last messages With persistent system logs enabled, syslog info will be
stored in the /opt directory which isn't erased after
reboots or system resets
/tmp
Output from a series of diagnostic queries is stored in a randomly generated sub-directory within
/tmp. When combing through these logs, pay particular attention to config_dump-public (to verify
local device settings) and mmcli-dump (to validate the cellular connection status).
Directory Filename Notes
/tmp/#* *# is generated at random
arp_-nv The table of IP-address to MAC-address translations
used by the address resolution protocol (ARP)
arptables_-nvv_-L The tables of ARP packet filter rules in the Linux
kernel
cat_procmeminfo A breakdown of memory utilization at the time when
the support report was generated
config_dump-
public
The device's current settings, scrubbed of passwords
and preshared keys
conntrack_-L A list of all currently tracked connections through the
system
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