M4000 Insulation Analyzer User Guide
72A-1230 Rev. F 4-57
July 22, 2005
Returning Replaced Components
To gain full credit for a replaced component, it must be returned to Doble
within 30 days of the replacement component’s delivery.
To return a replaced component:
1. Complete the Material Return Tag supplied with the new component. The
following entries are required:
• RWO#: A Repair Work Order Number assigned to each part by
Doble for tracking purposes. If Doble has not entered this number,
obtain one by (1) calling Doble Customer Service at
(617) 926-4900, extension 317/321/232 or (2) sending an e-mail
message to customerservice@doble.com.
• Tes t Set Model: The unit model number, in this case 4100.
• Test Set Serial #: The unit serial number, which provides warranty
information.
• Contact Name: Customer name.
• Problem symptoms.
• Contact Tel. #: Customer telephone number.
If a Material Return Tag was not supplied, please provide the above
information separately and include the date and the part number, as well as
any observed problems or symptoms and other relevant comments.
2. Attach the Material Return Tag to the old part.
3. Complete the Customer Satisfaction Questionnaire, supplied with the new
part, and place it in the box in which the replacement part was shipped.
4. Put the old part in the box and send it to the following address:
Doble Engineering Company
85 Walnut Street
Watertown, MA 02472
USA
Doble pays to ship replacement components to customers under warranty,
and customers are responsible for payment of shipping costs for returns.
For out-of-warranty equipment, customers are responsible for all shipping
charges.
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