SECTION 5 Troubleshooting
5–10 0855855eng 6/08
Symptom Possible Cause / Problem Reference / Action
Machine Will Not
Power Up (Continued)
Power supply problem
DC voltages on Control Board
Open F7 fuse on Backplane
Test for proper DC voltages on
backplane and control board.
Backplane Schematic
Machine Resets Temporary power interruption Ensure that conditions are met
for printing.
OP, 3, Production Printing
Intermittent connection
(Control Board, Soft Start
Board, Transformer)
Check internal electrical
connections.
Temperature inside enclosure
too high
SE 4, Print Station; Enclosure
Temperature
Electrostatic Discharge (ESD) IN, 2, Electrical
IN, 5, Not Printing
Corrupted job file Recreate the job in Composer
and download it to the
machine before trying again.
Select job.
OP, 3, Selecting a Job
IN, 4, The Database
Management Menu
Improperly grounded Verify grounding
Machine Locks Up Possible failure in machine
initialization routines
Cycle power
Corrupted RAM If cycling power does not
resolve the problem, reset to
factory default.
Failed keypad SE, 4, User Interface; Key
Pressed
SE, 6, Replacing the User
Interface Module
Electrostatic Discharge (ESD)
IN, 2, Electrical
IN, 5, Not Printing
Communications are
Lost
Incorrect cable being used for
serial communications (RS-
232), causing fuse F5 on
backplane board to open.
Use a null modem cable that
uses pins 2, 3, and 5 only.
Replace fuse F5 on the
backplane board.
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