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Chapter5TroubleGuide
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Chapter 5 Trouble Guide
1. Error Code
Check the error code and solve the problem by following the list below.
If the error persists or occurs frequently, contact your dealer.
1-1. Error relating to cover and folding plate
Error Code Cause Solution
U1000
The top cover is open. Close the top cover.
U1500
The folding plate 1 has not been installed
properly.
Install the folding plate 1 properly.
U1501
The folding plate 2 has not been installed
properly.
Install the folding plate 2 properly.
1-2. Paper jam error
Error Code Cause Solution
J6001
Apaperjamhasoccurredatthepaperfeed
section.
Removethejammedpaper.
Amis-feedhasoccurredatthepaperfeed
section.
Stack paper properly on the paper feed tray.
J6002
Apaperjamhasoccurredatthepaperexit
section.
Removethejammedpaper.
Ifthepaperjamerrorstilloccursafteryouperformthesolutionsinthislist,cleanthesensor.
Chapter 4 “1-4. Cleaning sensors” (p.58)
1-3. Motor error
Error Code Cause Solution
E2221
Apaperjamhascausedtheconveyance
motor to become overloaded.
Removethejammedpaperandturnoandonthe
power.
E2402(*)
Apaperjamhascausedthepositioning
motor of the stacker to become overloaded.
Removethejammedpaperandturnoandonthe
power.
E2412(*)
Apaperjamhascausedthestoppermotorof
the folding plate 1 to become overloaded.
Removethejammedpaperfromtheleadingendof
thefoldingplate1,thenturnoandonthepower.
E2422(*)
Apaperjamhascausedthestoppermotorof
the folding plate 2 to become overloaded.
Removethejammedpaperfromtheleadingendof
thefoldingplate2,thenturnoandonthepower.
(*)DF-870only