DCM00003 REV. 07 7
1.5.3 Returning Equipment
In order to properly and efficiently handle an equipment return to Branson, the following
procedure must be followed. Contact your Local Sales Manager or Branson Customer
Service for assistance. Proper handling and identification of your equipment will expedite
servicing and/or return.
Call Branson and Receive a Return Authorization Number (RA#) from Branson Customer
Service.
• Properly package the equipment to prevent damage
• Clearly mark the RA# on the outside of the package
• Include a copy of the completed Return Authorization Form inside the package
• Return general repairs by any convenient method. Send priority repairs via Air Freight
• Prepay the transportation charges, (FOB Brookfield, CT)
Complete the following in the Return Authorization Form:
• Customer Information Section
• Description of Problem
• Equipment Information
1.5.4 New Applications
Branson is always eager to work with you on a new ultrasonic application. Whether it be a
manual workstation, a semi or fully automated system, Branson has the personnel and
technical competence to support your requirements. Branson’s application laboratory,
product and automation engineering, customer service and manufacturing capabilities are
second to none. Branson is the world leader in ultrasonic metal welding and our business
philosophy is practiced to assure customer success.
Application assistance is always available. For initial application review, contact your Local
Sales Manager who can indicate initial feasibility and assist you in completing an
Ultrasonic Weld Evaluation Request For. Please complete one (1) request form for each
application.
Please fill out the Ultrasonic Evaluation Request Form, complete the customer and
application information section and forward it to Branson along with enough component
material to produce 24 assemblies, (if this is not practical please advise). A feasibility
evaluation will be performed and samples returned, for review, along with a system
quotation/ proposal. Be sure to include drawings of the completed assembly and include
the electrical, mechanical, and production requirements. Complete the form as completely
as possible. The Branson Sales Representative can assist you.
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