6 DCM00003 REV. 07
1.5 Contacting Branson
1.5.1 Spare Parts & Replacement Tooling
Spare parts or replacement tooling for the ultrasonic welding system may be ordered
directly from Branson. A spare tooling specification sheet is included in the Special
Information Instruction Set. Additional part listings are contained in the Actuator and
Touchscreen Controller Instruction Set sections of this manual.
Branson will work with you and recommend components you need and should carry in
inventory based upon your manufacturing philosophy and or production needs. We will
quote price, delivery and can coordinate special arrangements such as expedited service
or blanket orders.
When Ordering Spare or Replacement Parts, have the purchasing agent Fax the order to
us with the following information provided:
• Purchase Order Number,
• Branson Part Number, Quantity, and Date Required,
• Ship To Information, (including “Ship to the Attention of”)
• Bill To Information
• Shipping Instructions, (such as air freight, truck, etc.)
• Special Instructions, (such as “Hold at Pick-Up Counter and Call” -- Be sure to provide a name
and a phone number)
1.5.2 Questions or Problems
If you have any questions or are experiencing a problem, call the local Branson field sales
and/or service representative. He or she will be familiar with your equipment and
application and, in most cases, will be able to help you. He or she may have the
replacement part you need, in stock, that will return your system to operation in the
shortest possible time.
If necessary, the representative will contact Branson for additional service and, in some
cases, will put you into contact with the appropriate personnel. If the local representative
is unavailable, please call us directly.
Before you call, take the following steps:
• Have this manual with you
• Know how your system has been set up and equipped, including your MBOS version
• Be able to describe the situation or problem
• Have a list of steps that you have already taken
• Have a list of spare parts in your inventory
• Have the name and phone number of the Local Branson Representative
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