Part of the printout is missing, or dots are missing in random
positions.
Cause What to do
The ribbon has too much
slack, the ribbon has come
loose, or the ribbon cartridge
is not installed properly.
Remove any slack in the ribbon by
turning the ribbon-tightening knob, or
reinstall the ribbon cartridge as
described in Chapter 1.
The ribbon is worn out. Replace the ribbon cartridge as
described in Chapter 1.
Lines of dots are missing in the printout.
Cause What to do
The print head is damaged. Stop printing and contact your dealer
to have the print head replaced.
c
Caution:
Never replace the print head yourself; you may damage the printer.
Also, other parts of the printer must be checked when the print head is
replaced.
All the text is printed on the same line.
Cause What to do
No line feed command is sent
at the end of each line of text.
Turn on the auto line feed setting using
the printer’s default-setting mode or
the EPSON Remote! utility so that the
printer automatically adds a line feed
code to each carriage return. See
“About Your Printer’s Default
Settings” in Chapter 5 or “Using the
EPSON Remote! Utility” in Chapter 4.
7
Troubleshooting
R
Sun-G+ Rev.C
A5 size Chapter 7
97/11/14 pass 1
Troubleshooting
7-13
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