Extron electronics DTP CrossPoint 4K Series - Updating the Firmware

DTP CrossPoint 4K Series Matrix Switchers • Matrix Software 93
Updating the Firmware
The Product Configuration Software provides a way to replace the firmware that is coded on
the control board of the switcher without taking the unit out of service.
NOTE: Upgrading the firmware does not overwrite the current configuration.
Update the unit firmware as follows:
NOTE: This procedure was written using Microsoft Internet Explorer. Depending on the
browser you use, some steps or indications may be different.
1. Perform steps 1 through 6 of Installing the Software on page 86, to download the
firmware upgrade from the Extron website
2. Click Run twice, in both the File Download and Security Warning dialog boxes (see
figure 50,
1
on the next page). The PC downloads the firmware update from the
Extron website and starts the Extron Installation Program to extract the firmware file.
NOTE: The dialog boxes cited in step 2 may appear different than as shown in
figure 50 or may not appear at all, depending on your Web browser choice and its
security settings.
3. Click Next (
2
). The program extracts the firmware files and places them in a folder
identified in the InstallShield Wizard window.
ATTENTION:
• The extension of the firmware file must be .eff or .efs. Opening a file with an
incorrect extension may cause the device to stop functioning.
• L’extension du fichier firmware doit être .eff ou .efs. Si un fichier est ouvert avec
une mauvaise extension, l’appareil peut arrêter de fonctionner.
NOTE: Note the folder to which the firmware file is saved. When downloaded
from the Extron website, the firmware is placed in a subfolder of:
• 64-bit Windows OS: C:\Program Files (x86)\Extron\Firmware.
• 32-bit Windows OS: C:\Program Files\Extron\Firmware.
• The original factory-installed firmware is permanently available on the unit. If the
attempted firmware upload fails, the unit reverts to the factory-installed firmware.
4. Click Finish to exit the program (
3
).
5. Connect the computer to the switcher rear panel LAN port (see item
Q
[non-IPCP
model] or item
R
[IPCP models] both on page 17) or front panel Configuration port
(see item
A
on page 24).
6. Start the Product Configuration Software and connect to the unit (see Starting the
Program on page 88).