SMP111 • Web-Based User Interface 62
Troubleshooting
The five pages within the Troubleshooting tab contain controls typically used during
initial setup to test connections, and then later if a product support issue arises. They make
it possible for a user logged in as an administrator to view current system conditions and
connections, view event logs and alarms, test network connections, and reset the unit.
Only administrators have access to the Troubleshooting tab and can see and make
changes to all settings.
1 2 3 4 5
Figure 51. Troubleshooting Tab and Subtabs
Features of the Troubleshooting Tab
The pages within Troubleshooting include the following:
1
Status — Displays information about the firmware and web page versions, system
and component temperatures, Ethernet connection, MAC address, date and time,
as well as details about the bit rates for audio and both the recording and streaming
encoder streams.
2
Logs — Displays a list (log) of alerts and notices for any event set up for any status
other than Disabled in Configuration > Alarms and Traps > Alarm Message
List. The log can be sorted by date and time, severity, ID, or message. It can also be
filtered, or exported to a CSV file.
3
Alarms — Similar to Logs, this page displays a list of the more severe events that
trigger alarms. The list can be sorted, filtered, or exported to a CSV file. Individual
alarms can be cleared. Only active and recently active alarms are displayed.
4
Diagnostic Tools — Provides a convenient way to test network connections using
a ping utility, a route (tracert) function, or Nmap test. It also includes a feature to run
other diagnostic tests that generate a debugging log.
5
System Resets — Initiates a unit reboot, deletes all stored content and formats the
internal storage, or performs one of six different types of reset.
figure 51
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