Tips for troubleshooting
117
Imprints are compressed
(thin letters / labels)
Replace the transport brush (see chapter 11.6).
Label franking:
– separation error
– jam
The labels used were not well suited.
We recommend to use only labels that have been
approved by Francotyp-Postalia.
Labels stick to one another.
Take the labels out of the dispenser.
Slacken / fan the label stack and reinsert it.
Internal problem of label print function.
Call the Customer Support.
Letter jam On how to clear a letter jam, please see chapter 12.2.
Letter transport fails to
start
PostBase does not show the Home screen.
Return to the Home screen and try again.
Sensor does not recognize letter.
Position the letter again.
PostBase signals a jam
although no letters are in
the letter path
The sensors (light barriers) are soiled.
Clean the sensors (see chapter 12.5).
Print quality:
Blank spots
Clean print system (see chapter 11.4).
Print quality:
Offsets / shifts in the
franking imprint
Align the ink cartridges (see chapter 11.3).
Weighing:
no weight is determined for
the letter on the scale
The weighing platform was still occupied when another
letter was placed on it. The franking machine can
determine a new weight only if the scale has been
emptied beforehand.
Empty the weighing platform. Place the letter.
Letter transport is still running.
Wait until letter transport stops prior to putting on a
mail piece for weighing.
Issue Possible cause and remedy
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