Tips for troubleshooting
119
Scale: no confirmation
beep
Adjust tone signals (see chapter 10.3).
User PIN is not accepted Did you select the correct user? Press B
ACK. Select
the correct user.
Contact the system administrator.
… postage download
Desired amount cannot
be loaded
Impermissible amount.
Change amount and repeat loading.
Function not available The current user is not authorized to access this
function. Please contact the system administrator.
Postage download
procedure aborts
The PostBase fails to establish connection to the data
center.
Check connection configuration (see chapter 10.9).
Check data center phone number (see chapter 10.10).
Data center issue. Try again later.
… when using special functions
Advert Only: adverts / text
messages are not printed
on the expected position
on the letter
Imprint offset is active.
Deactivate the imprint offset or set a suitable value
(see chapter 5.3).
Print Numbers: the num-
ber is not printed on the
expected position on the
letter
Imprint offset is active.
Deactivate the imprint offset or set a suitable value
(see chapter 5.3).
Seal Only: letters are
transported, but not
sealed
On the feeder, check if the sealing function is
switched on.
Set the switch to the rear position (seal).
See chapter 6.3.3.2.
Issue Possible cause and remedy
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