7.7 Product Inquiries and Warranty
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7.7 Product Inquiries and Warranty
7.7.1 Inquiry request
If necessary to make an inquiry relating to such aspects as product failure or damage, or anything that is in doubt,
please notify Fuji Electric of the following.
1) Inverter type. (Refer to Chapter 1 “1.1 Acceptance Inspection (Nameplates and Inverter Type)”.
2) SER No. (serial number of equipment). (Refer to Chapter 1 “1.1 Acceptance Inspection (Nameplates and
Inverter Type)”.
3) Function codes and their data that you changed. (Refer to Chapter 3 “3.4.2 Checking changed function
codes “Data Checking: 2.rep””.
4) ROM version. (Refer to the maintenance item 5_14 in Chapter 3 “3.4.5 Reading maintenance information
“Maintenance Information: 5.CHe””.
5) Date of purchase
6) Inquiries (for example, point and extent of breakage, uncertainties, failure phenomena, and other
circumstances)
7.7.2 Product warranty
To all our customers who purchase Fuji Electric products included in this documentation:
Please take the following items into consideration when placing your order.
When requesting an estimate and placing your orders for the products included in these materials, please be
aware that any items such as specifications which are not specifically mentioned in the contract, catalog,
specifications or other materials will be as mentioned below.
In addition, the products included in these materials are limited in the use they are put to and the place where they
can be used, etc., and may require periodic inspection. Please confirm these points with your sales representative
or directly with this company.
Furthermore, regarding purchased products and delivered products, we request that you take adequate
consideration of the necessity of rapid receiving inspections and of product management and maintenance even
before receiving your products.
[ 1 ] Free of charge warranty period and warranty range
(1) Free of charge warranty period
1) The product warranty period is “1 year from the date of purchase” or 24 months from the
manufacturing date imprinted on the name place, whichever date is earlier.
2) However, in cases where the use environment, conditions of use, use frequency and times used, etc.,
have an effect on product life, this warranty period may not apply.
3) Furthermore, the warranty period for parts restored by Fuji Electric’s Service Department is “6 months
from the date that repairs are completed.”
(2) Warranty range
1) In the event that breakdown occurs during the product’s warranty period which is the responsibility of
Fuji Electric, Fuji Electric will replace or repair the part of the product that has broken down free of
charge at the place where the product was purchased or where it was delivered. However, if the
following cases are applicable, the terms of this warranty may not apply.
(1) The failure was caused by inappropriate conditions, environment, handling or usage methods,
etc., which are not specified in the catalog, instruction manual, specifications, or other relevant
documents.
(2) The failure was caused by some reason other than the purchased or delivered Fuji Electric
product.
(3) The failure was unrelated to a Fuji Electric product, such as a problem with the design of the
customer's equipment or software.
(4) The failure was caused by running a program other than that supplied by Fuji Electric for a
programmable Fuji Electric product, or as a result of using such a program.
(5) The failure was caused by disassembly, modifications, or repairs carried out by a party other than
Fuji Electric.
(6) The failure was caused by a failure to properly maintain or replace the consumable parts, etc.
specified in the instruction manual or catalog, etc.
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