7.7 Product Inquiries and Warranty
7-15
MAINTENANCE AND INSPECTION
(7) The failure was caused by a scientific or technical problem that was not foreseen when making
practical application of the product at the time it was purchased or delivered.
(8) The product was not used in the manner in which it was originally intended to be used.
(9) The failure was caused by a reason for which Fuji Electric holds no responsibility, such as natural
or other disaster.
2) Furthermore, the warranty specified herein shall be limited solely to the purchased or delivered
product.
3) The upper limit for the warranty scope shall be as specified in item (1) above, and any damages
(damage to or loss of machinery or equipment, or lost profits from the same, etc.) consequent to or
resulting from a failure of the purchased or delivered product shall be excluded from coverage by this
warranty.
(3) Trouble diagnosis
As a rule, the customer is requested to carry out a preliminary trouble diagnosis. However, at the customer's
request, Fuji Electric or its service network can perform the trouble diagnosis for a fee. In this case, the customer is
asked to assume the burden for charges levied in accordance with Fuji Electric's fee regulations.
[ 2 ] Exclusion of liability for loss of opportunity, etc.
Regardless of whether a failure occurs during or after the free of charge warranty period, Fuji Electric shall not be
liable for any loss of opportunity, loss of profits, or damages arising from special circumstances, secondary
damages, accident compensation to another company, or damages to products other than Fuji Electric's products,
whether foreseen or not, which Fuji Electric is not responsible for causing.
[ 3 ] Repair period after production stoppage, spare parts supply period (maintenance
period)
With regards to models (products) which have gone out of production, Fuji Electric shall carry out repairs for a
period of 7 years following production stoppage, from the month and year when the production stoppage occurs. In
addition, Fuji Electric shall continue to supply the spare parts required for repairs for a period of 7 years, from the
month and year when the production stoppage occurs. However, if it is estimated that the life cycle of certain
electronic and other parts is short and it will be difficult to procure or produce those parts, there may be cases
where it is difficult to provide repairs or supply spare parts even within this 7-year period. For details, please
confirm with the Fuji Electric business office or our service office.
[ 4 ] Delivery conditions
The product delivered and handed over to the customer shall be the standard product for which no settings have
been specified, or adjustments made with an application, and Fuji Electric accepts no responsibility for any on-site
adjustments or test operation.
[ 5 ] Service description
The price of the purchased or delivered product does not include service costs such as those required for
dispatching technicians and so on. Fuji Electric will be more than happy to discuss this further upon request.
[ 6 ] Applicable scope of service
The above content applies to transactions and use within Japan. Please consult your dealer or Fuji Electric
regarding transactions or use outside Japan.
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