Troubleshooting 233
Understanding Printer Messages
The printer LCD panel displays messages describing the current state of the printer and indicates possible printer
problems you must resolve. This section describes error codes included in the messages, their meanings, and how
to clear the messages.
IMPORTANT:
• When an error message is displayed, the print data remaining on the printer and the information accumulated in the memory
of the printer are not secured.
Error Code What You Can Do
009-950 Replace the specified toner cartridge.
See also:
• "Replacing Toner Cartridges" on page 247
009-951
009-952
009-953
010-397 Turn off the printer, and then on. If this does not solve the problem, contact the Fuji Xerox local
representative office or an authorized dealer.
See also:
• "Online Services" on page 263
016-315
016-317
016-501
016-502
016-503 Press the button to clear the message. Check if the SMTP server setting is correct by
contacting your server administrator.
016-504 Press the button to clear the message. Check if the user name and password for the POP3
server are set correctly by contacting your server administrator.
016-506 Press the button to clear the message. Check if the SMTP server address and e-mail
destination are set correctly.
016-507 Press the button to clear the message. Check if the user name and password used for the
SMTP server are set correctly by contacting your server administrator.
016-718 Press the button to clear the message. Retry when the printer does not process any job.
016-719 Press the button to cancel the current job. Retry when the printer does not process any job.
016-720
016-744 Press the button to clear the message. If this does not solve the problem, contact the Fuji Xerox
local representative office or an authorized dealer.
See also:
• "Online Services" on page 263
016-745
016-749 Press the button to cancel the current job. Retry when the printer does not process any job.
016-764 Press the button to clear the message. Check if the network is properly connected. If this does
not solve the problem, contact SMTP server administrator.
016-766 Press the button to clear the message. Ping the IP address of the SMTP server and check if the
server is available. If this does not solve the problem, contact SMTP server administrator.
016-767 Press the button to clear the message. Check if the recipient address is correct, and try
scanning again.
016-791 Insert the USB storage device and press the button to clear the message.
016-795 Press the button to clear the message. Check if the file format is correct.
016-797 Press the button to clear the message. Check if the USB storage device is securely connected.
016-920 Press the button to clear the message. Check the wireless setting for the access point and the
printer, and try wireless settings again.
016-921
016-930 Remove the device from the USB drive and press the button to clear the message.
016-931
016-981 Press the button to cancel the current job. Try copying fewer documents.
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