Troubleshooting 341
Avoiding Jams
• Use only recommended print media.
• See "Loading Print Media in the Paper Tray" on page 144 and "Loading Print Media in the Priority
Sheet Inserter (PSI)" on page 152 to load print media properly.
• Do not load print media before turning on the printer.
• Do not overload the print media sources.
• Do not load wrinkled, creased, damp, or curled print media.
• Flex, fan, and straighten print media before you load it. If a jam occurs with print media, try
feeding one sheet at a time through the paper tray or the Priority Sheet Inserter (PSI).
• Do not use print media that you have cut or trimmed.
• Do not mix print media sizes, weights, or types in the same print media source.
• Ensure that the recommended print surface is face up when you load print media in the paper
tray or the Priority Sheet Inserter (PSI).
• Keep print media stored in an acceptable environment.
• Do not remove the paper tray cover while printing is in progress.
• Ensure that all cables that connect to the printer are correctly attached.
• Overtightening the guides may cause jams.
See also:
• "About Print Media" on page 132
• "Supported Print Media" on page 136
• "Print Media Storage Guidelines" on page 135
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