Troubleshooting 369
Wrinkled/Stained Paper
NOTE:
• If the problem continues even though you have taken suggested actions described above, contact our local
representative office or authorized dealer.
Problem Action
The output is wrinkled.
The output is stained.
Verify that the correct print media is being used.
If not, use the print media recommended for the printer.
If excessive wrinkles occur, use paper or other media from a new
package.
See also:
• "Usable Print Media" on page 137
• "About Print Media" on page 132
If you use the envelope, check whether the crease is within 30 mm of
the four edges of the envelope.
If the crease is within 30 mm of the four edges of the envelope, this is
considered normal. Your printer is not at fault.
If not, check if the printer supports your envelope type, and then
check if you loaded the envelope in the correct orientation. For more
information, see "Loading Print Media in the Paper Tray" on page 144
or "Loading Print Media in the Priority Sheet Inserter (PSI)" on
page 152.
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