Troubleshooting 357
Basic Printer Problems
Some printer problems can be easy to resolve. If a problem occurs with your printer, check each of the
following:
• The power cord is connected to the printer, and to a properly grounded electrical outlet.
• The printer is turned on.
• The electrical outlet is not turned off at any switch or breaker.
• Other electrical equipment plugged into the outlet is working.
• When the DocuPrint M255 z model is connected to a wireless network, an Ethernet cable should
be unplugged from the printer.
If you have checked all of the above and still have a problem, turn off the printer, wait for 10 seconds,
and then turn on the printer. This often fixes the problem.
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