376 Troubleshooting
The printer does not properly
transfer scan data to a specified
destination via the Scan to E-Mail
or Scan to Network feature.
Check if the following settings have been set correctly on the
CentreWare Internet Services.
Scan to E-Mail
Check the following setting under Address Book → Personal
Address:
• Address
Scan to Network
Check the following settings under Address Book →
Computer/Server Address Book:
• Name (Displayed on Printer)
• Network Type
• Host Address (IP Address or DNS Name)
• Port Number
• Login Name (if required by host)
• Login Password
• Name of Shared Directory
• Subdirectory Path (optional)
Cannot scan using WIA on a
Windows Server
®
2003
computer.
Enable WIA on the computer.
To enable WIA:
1 Click Start → Administrative Tools → Services.
2 Right-click Windows Image Acquisition (WIA), and then click
Properties to ensure that Startup type is set to Manual or
Automatic.
3 Click OK.
4 Right-click Windows Image Acquisition (WIA), and then click
Start.
Cannot scan using TWAIN or
WIA on a Windows Server 2008
or Windows Server 2008 R2
computer.
Install the Desktop Experience feature on the computer.
To install Desktop Experience:
1 Click Start → Administrative Tools → Server Manager.
2 Under Features Summary, click Add Features.
3 Select the Desktop Experience check box.
4 If a window appears, follow the on-screen instructions.
5 Click Next, and then click Install.
6 Restart the computer.
Problem Action
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