13.3 Service Tickets
Tickets that are not resolved are generated again after 24 hours.
See the following sections for more information about service tickets:
l "Service Ticket Priority" on page 409
l "Recommended Actions" on page 409
l "Working With Service Tickets" on page 409
Service Ticket Priority
The system assigns each service ticket a priority based on the criticality of the problem
that caused the system to generate the ticket. There are three priority levels:
Priority Level Description
Low A minor problem occurred and needs to be resolved, but
the operation and performance of the ETERNUS CS800 are
not significantly affected.
Middle A serious problem occurred and needs to be resolved, but
it does not necessarily need to be fixed immediately. The
operation and performance of the ETERNUS CS800 may be
degraded.
High A critical problem has occurred and needs to be resolved
immediately. The operation and performance of the ET
are degraded, and there is a risk of system failure or data
loss.
Recommended Actions
If appropriate, a service ticket includes recommended actions. The recommended actions
provide instructions for resolving the problem that caused the system to generate the
ticket.
Perform the recommended actions to try to resolve the problem before contacting Fujitsu
Technology Solutions customer support. If you are able to resolve the problem, you can
close the service ticket.
The recommended actions should be performed by a user who is familiar with
operating the ETERNUS CS800.
Working With Service Tickets
The Service Tickets page allows you to view and work with service tickets.
To access the Service Tickets page, click the Alerts menu, and then click the Service Tickets
tab (see "Service Tickets Page" on page 410)
ETERNUS CS800 409
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