Fujitsu ETERNUS CS800 S6 User Manual

15.2 Common Problems and Solutions
l If the problem reoccurs, the ETERNUS CS800 logs the number of times that it detects
the problem in the existing report.
l If a different problem occurs with the same component, the ETERNUS CS800 adds a
new report to the same service ticket.
l If a problem occurs with a different component, the ETERNUS CS800 uses the above
scenario to open a new service ticket for the component or report the problem in an
existing service ticket associated with the component.
To access the Service Tickets page, click the Alerts menu, and then click the Service Tickets
tab.
For more information about working with service tickets, see "Service Tickets" on page 408.
15.1.2 Checking Hardware Status
The Hardware page allows you to view information about the hardware components of
the ETERNUS CS800. You can view the overall status of the node as well as detailed status
information for components such as the system board, Fibre Channel adapters, network
ports and storage arrays.
To access the Hardware page, click the Status menu, and then click the Hardware tab.
For information about using the Status page, see "Hardware" on page 381.
15.1.3 Downloading a System Diagnostics File
The System Diag File page allows you to generate and download a system diagnostics file.
This file contains the diagnostic logs for all of the system components.
To access the System Diag File page, on the Diagnostics page, click the System Diag File
tab.
For information about downloading the system diagnostics file, see "System Diag File" on
page 416.
15.2 Common Problems and Solutions
The troubleshooting information in this section covers the following topics:
l "Start-up Problems" on page 434
l "Hardware Problems" on page 434
l "Ethernet Network Problems" on page 436
l "Replication Problems" on page 438
l "Temperature Problems" on page 438
ETERNUS CS800 433

Fujitsu ETERNUS CS800 S6 Specifications

General

Storage drives installed	-
Installed storage drive type	HDD
Total installed storage capacity	- TB
Maximum supported storage capacity	24 TB
Chassis type	Rack (2U)
Certification	CSA-C22.2 No. 60950-1, GOST-R, UL 60950-1, EN 60950-1, IEC 60950-1, CNS 13438, FCC Part-15 Class A, ICES 003 Class A, BSMI Class A, C-Tick, AS/NZ CISPR 22 Class A, EN 55022 Class A, VCCI Class A
Product color	Black
Sustainability certificates	RoHS
RJ-45 ports quantity	1
Remote management port	RJ-45 (Gigabit)
AC input voltage	200-240 V
AC input frequency	50 - 60 Hz
Power supply unit (PSU) capacity	290 W
Operating temperature (T-T)	10 - 40 °C
Operating relative humidity (H-H)	20 - 80 %
Software support	Atempo (Time Navigator), Commvault Software, Computer Associates (BrightStor ARCserve Backup), EMC (NetWorker), HP (DataProtector), IBM (Tivoli Storage Manager), Quest (NetVault, vRanger), Veritas (Backup Exec, NetBackup), Veeam (Backup & Replication)

Weight and Dimensions

Depth	770 mm
Width	482.6 mm
Height	88.9 mm
Weight	25000 g