14.2 Diagnostics
The diagnostic files are helpful when troubleshooting problems on the ETERNUS CS800.
Generate and download the diagnostic files before contacting Fujitsu Technology Solutions
customer support.
To access the Diagnostics page, click the Utilities menu, and then click the Diagnostics tab.
The Diagnostics page contains the following tabs:
l "System Diag File" on page 416
l "Storage Array Diag File" on page 416
l "Healthchecks" on page 417
System Diag File
The System Diag File page allows you to generate and download a system diagnostics file.
This file contains the diagnostic logs for all of the system components.
To access the System Diag File page, on the Diagnostics page, click the System Diag File
tab (see "System Diag File Page" on page 416).
Figure 290: System Diag File Page
To generate and download a system diagnostics file:
1. Click Generate New to generate a new system diagnostics file.
The system generates a new diagnostics file. This can take several minutes.
2. After the file finishes generating, click the link to enable the Download Current button.
3. To download the generated diagnostics file, click Download Current.
A dialog box displays asking if you want to open or save the file.
4. Click Save or OK to download the file.
Storage Array Diag File
The Storage Array Diag File page allows you to generate and download a storage array
diagnostics file. This file contains the diagnostic logs for the storage arrays.
ETERNUS CS800 416
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