15.2 Common Problems and Solutions
15.2.1 Start-up Problems
The table below describes problems that can occur during system start-up.
Problem Corrective Action
FATAL ERROR Unable to start
SNFS!
Message displays.
Contact your Fujitsu Technology Solutions Customer
Support representative (see "Support and Help" on page
12).
FATAL ERROR Unable to start
blockpool!
Message displays.
Contact your Fujitsu Technology Solutions Customer
Support representative (see "Support and Help" on page
12).
Table 24: Start-up Problems
15.2.2 Hardware Problems
The table below describes corrective actions for problems occurring with the system
hardware.
Problem Corrective Action
The system does not power on. Make sure the power cords are connected to a grounded
electrical outlet and the power switches located on the
back of the power supplies are on. If the problem persists,
contact your Fujitsu Technology Solutions Customer
Support representative to arrange for service (see
"Support and Help" on page 12).
One power supply is not
functioning.
Determine which power supply has failed by observing
the fault LED on the power supply. Contact your Fujitsu
Technology Solutions Customer Support representative to
arrange for service (see "Support and Help" on page 12).
Both power supplies are not
functioning.
Determine which power supply has failed by observing
the fault LED on the power supply. Contact your Fujitsu
Technology Solutions Customer Support representative to
arrange for service (see "Support and Help" on page 12).
One fan is not operating. Determine which fan has failed by reading the service
ticket generated by the system. Contact your Fujitsu
Technology Solutions Customer Support representative to
arrange for service (see "Support and Help" on page 12).
ETERNUS CS800 434
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