13.3 Service Tickets
Figure 287: Recommended Actions
Modifying a Service Ticket
Modify a service ticket to add additional information to the ticket, for example,
troubleshooting steps you have taken or a record of calls made to Fujitsu Technology
Solutions customer support. The additional information is saved with the service ticket
and remains associated with the ticket even after it is closed.
To modify a service ticket:
1. In the list of service tickets, click the ticket number.
2. Click Analysis at the bottom of the page.
The Ticket Analysis section displays at the bottom of the page (see "Ticket Analysis" on
page 412).
Figure 288: Ticket Analysis
ETERNUS CS800 412
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