6.3 Network Connection Troubleshooting
Network Scanner fi-6000NS Operator's Guide 307
Troubleshooting
6
■ Failure to connect to a server by name
If connection to a server using a FQDN is not possible even after the server name has been checked
using a ping test, try the following steps:
6 The network link speed/duplex mode for
the scanner and server are different, or
Auto-Negotiation is not supported by the
server.
For this scanner, the default [Link Speed/
Duplex Mode] setting is "Auto-Negotia-
tion".
On the "Network Status" screen, match
the scanner and server's network link
speed/duplex mode settings.
If the problem persists in spite of having
set both the scanner and server's network
link speed/duplex settings to "Auto-Nego-
tiation", select something other than
"Auto-Negotiation" and check again.
For more details about the "Network Sta-
tus" screen, refer to "3.6.12 Checking the
Network Operating Status" (page 125).
No. Problem Action
1 Same as in "Failure to connect to a server
using its IP address" (page 305).
Check if a network connection is possible
by trying the same solution for "Failure to
connect to a server using its IP address"
(page 305).
2 The scanner's DNS server or WINS server
settings are invalid.
Check that the DNS and WINS server set-
tings are correct.
3 The DNS server or WINS server is not
functioning normally, or there is an error
with the DNS or WINS server network
connection.
Ping the DNS and WINS servers to check
they are functioning normally.
If the DNS or WINS server is not func-
tioning, request the network administrator
to check its status.
No. Problem Action
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