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6.4 Other Troubleshooting
This section describes problems that may occur during scanning and gives information on how to
deal with them. Before requesting repair, check the following list of common problems.
If the problem still cannot be solved after consulting the troubleshooting suggestions, check the
points in "6.5 Points to Check before Contacting Your FUJITSU Scanner Dealer" (page 315) and
then contact your FUJITSU scanner dealer or an authorized FUJITSU scanner service provider.
Problem Check item Suggestion
Scanner cannot be
turned on.
Has the Startup button been pressed? Press the Startup button.
Are the AC cable and AC adapter
properly connected to the scanner?
Connect the AC cable and the AC
adapter.
Disconnect the AC cable from the scan-
ner, wait at least ten seconds, then reattach
the cable and turn the power back on
again. If the problem persists, contact
your FUJITSU scanner dealer or an
authorized FUJITSU scanner service pro-
vider.
Scanning does not
start.
Has the document been loaded cor-
rectly into the ADF paper chute?
Reload the documents into the ADF
paper chute.
Is the ADF completely closed? Close the top cover completely.
Does the same problem occur after
turning the scanner power off and
back on again, and re-logging in?
If the error status persists, contact your
FUJITSU scanner dealer or an authorized
FUJITSU scanner service provider.
Even after pressing
the Scan button,
scanning does not
start.
Is the button displayed on the
touch panel?
The Scan button can only be used on the
following screens.
•
"Send e-Mail" screen
• "Send Fax" screen
• "Print" screen
• "Save" screen
• "Scan Viewer" screen
• "Scan Test" screen
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