6.4 Other Troubleshooting
Network Scanner fi-6000NS Operator's Guide 313
Troubleshooting
6
Multifeed errors
occur frequently.
Do the documents satisfy the condi-
tions given in "A.2 Paper Require-
ments" (page 323)?
Use documents which satisfy the condi-
tions described in "A.2 Paper Require-
ments" (page 323).
Has the document been loaded cor-
rectly into the ADF paper chute?
Riffle and realign the document stack,
then load it back into the ADF paper
chute.
Is the document stack more than
5mm thick?
Remove sheets from the stack to reduce it
to a thickness of 5mm or less.
Is the pad assembly dirty? Clean the pad assembly.
For more details, refer to "5.2 Cleaning
the ADF" (page 272).
Is the pad assembly worn out? Replace the pad assembly.
For more details, refer to "5.5 Replacing
Parts" (page 279).
Paper is not fed into
the scanner.
(Pick errors are fre-
quent or document
feed stops midway)
Do the documents satisfy the condi-
tions given in "A.2 Paper Require-
ments" (page 323)?
Use documents which satisfy the condi-
tions described in "A.2 Paper Require-
ments" (page 323).
Is the pick roller dirty? Clean the pick roller.
For more details, refer to "5.2 Cleaning
the ADF" (page 272).
Is the pick roller worn out? Replace the pick roller.
For more details, refer to "5.5 Replacing
Parts" (page 279).
Is there any foreign matter in the
document feed path?
Clean the document feed path.
Scanned data is
elongated.
Are the feed rollers dirty? Clean the feed rollers.
For more details, refer to "5.2 Cleaning
the ADF" (page 272).
Shadow on the
leading edge of the
scanned data.
Are the feed rollers dirty? Clean the feed rollers.
For more details, refer to "5.2 Cleaning
the ADF" (page 272).
Vertical line on the
scanned data.
Are the glass scanner windows dirty? For more details on cleaning the glass
scanner windows, refer to "Chapter 5
Scanner Care" (page 269).
Scanned data
appears skewed or
distorted.
Has the document been loaded cor-
rectly?
Load the document correctly.
Quality of scanned
data is poor.
Are the glass scanner windows dirty? Clean the glass scanner windows.
Cannot login with
administrator pass-
word.
Was the Caps Lock on when the
password was entered?
Turn off the Caps Lock and try logging in
again.
If the password has been lost or forgot-
ten, contact your FUJITSU scanner
dealer or an authorized FUJITSU scanner
service provider.
Problem Check item Suggestion
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