Troubleshooting
2026419-033E CIC Pro™ 8-9
until you turn off the power to the CIC Pro center and then turn the power back on.
The monitoring function should resume in approximately 90 seconds.
Red screen
Indicates the CIC Pro center application is restarting itself and patient monitoring at
the CIC Pro center is not occurring. The monitoring function at the CIC Pro center
will automatically resume in less than 30 seconds.
Incorrect colors
See Check video function and status of video card and drivers on page 7-19.
Browser connectivity issues
NOTE
If you are using Patient Viewer Version 1, the level of security present on the CIC
Pro center server currently prevents browser connection to Patient Viewer.
A parsing defect in the Microsoft Internet Explorer browser can, in some cases,
prevent access to certain sites. Also, the level of security present on the CIC Pro
center server prevents running applications from the Windows desktop. The
combination of these two factors contribute to loss of browser function under certain
circumstances.
Add a forward slash (/) to the end of an internet address.
Add the following suffixes to the MUSE Web address:
With a frame: http://museserver1/
Museweb.dll?InitializeDefaultPage?Frames=1
Without a frame: http://museserver1/
Museweb.dll?InitializeDefaultPage?Frames=0
For proper browser configuration, refer to Browser configuration on page 6-57.
Printer issues
Laser printer
Check the printer settings for the laser and full disclosure printers.
Verify the bedside monitor supports this type of print.
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