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MP100 Series
GE MP100 Series User Manual
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Tr
oubleshooting
2026419-0
33E
CIC Pro™
8-23
6.
Right-click the log file (in the format yyy
ymmdd_hhmmsssc.bfp) and select
Save
T
arget As to save the log file
.
7.
Send the log files to GE Service for fu
rther investigation.
Application logs
1.
If you have not already logged onto W
ebmin,
Log on to the Webmin service
interface on page 4-7
.
2.
Click
Diagnostics >
Logfiles > V
iew Application Logs
.
230
232
Table of Contents
Table of Contents
3
1 Introduction
13
Equipment Information
14
License Agreement
14
Intended Use of the Equipment
16
Safety Information
16
Equipment Symbols
21
Service Requirements
23
Manufacturer Responsibility
24
Equipment Identification
24
Manual Information
25
Manual Purpose
25
Intended Audience
25
Related Manuals
25
Conventions Used
25
Ordering Manuals
26
Revision History
26
2 Equipment Overview
27
Standard Components
28
Display
29
Processor Box
29
Controls
32
Power Indicator
33
Optional Components
33
Secondary Display
34
Touchscreen Displays
35
Mirror Display
35
Laser Printer
35
PRN 50-M Digital Writer
36
Un-Interruptible Power Supply (UPS)
37
Theory of Operation
37
Functional Description
37
Block Diagram
38
Physiological Data
38
File and Data Management
39
Licensing
40
Full Disclosure
40
Networking
46
Patient Monitoring Network
47
Web Access Server Network
47
Patient Data Interface
48
Multi-Patient Viewer
48
Single Patient Viewer
50
Patient Data
50
Real-Time Patient Data
51
Stored Patient Data
51
Service Interfaces
52
3 Licensing
53
CIC Pro Center Configurations
54
License Requirements
54
Available Licenses
56
Description of Licenses
56
License Packages
58
Patient Data Server Information
59
License Activation Methods
59
4 Service Interfaces
61
Introduction
62
Access Methods
62
Direct Access Method
62
Network Access Method
62
Operating Modes
63
Overview
63
Administrator Mode Access
63
Service Interface Access
64
Overview
64
Setup CIC with Service Access
65
Command-Line Interface Access (for Advanced Users)
65
Windows Utilities Access
66
Screen-Sharing Interface Access
66
Webmin Interface Access
67
Webmin Overview
69
Information Tab
69
Configuration Tab
70
Diagnostics Tab
72
5 Installation
75
Pre-Installation Checklist
76
Format a USB Memory Stick
77
Procure Necessary Licenses
77
Gather Required Tools
78
Inspect Equipment
78
Evaluate Site
78
Requirements
76
Complete Product Training
76
Complete Site Survey
76
Service PC
76
Installation Process
82
Precautions
82
Installation Process Checklist
84
Default Chapter
85
Mount the Equipment
85
Connect the Cables and Peripheral Devices
86
Connect the External Speakers on Page
86
Connect the Keyboard and Mouse on Page
86
Connect the Display(S) on Page
87
Remote View (View Only)
89
Install Laser Printers on Page
90
Install Optional Accessories
90
Connect the Digital Writer on Page
91
Plug in the Power Cable to the CIC Pro Center
92
Turn on the Power
93
6 Configuration
95
Pre-Configuration Process
96
Pre-Configuration Requirements
96
Pre-Configuration Instructions
96
Configuration Process Checklist
101
Disconnect CARESCAPE Network IX and MC Networks
101
Install Licenses
101
Configure Desktop-Related Settings
102
Default Chapter
102
Configure Clinical Application Settings
102
Configure Desktop-Related Settings
102
Reconnect the CIC Pro Center with the Network
103
Run Log File Compression Configuration Utility
104
Disconnect from the CARESCAPE Network IX and MC Networks
104
Set the Network IP Address
106
Configure Clinician Review Workstation
108
Configure Network Laser Printers
108
Install a Network Laser Printer on Page
108
Delete a Network Laser Printer on Page
108
Configure the Server for Remote Connectivity
110
Configure the Remote Service Settings on Page
110
Enable or Disable the Remote Service Agent on Page
110
Set up a Citrix Client
113
Configure Browser Favorites
115
Configure Set Flags Settings
116
Configure the no COMM Alarm Setting, if Applicable on Page
116
Configure Force Age Setting, if Applicable on Page
116
Configure Multiviewer Alarm Audio Setting, if Applicable on Page
116
Configure ADU Alarm Audio Setting, if Applicable on Page
116
Configure the CIC Pro Center Language
121
Configure Desktop-Related Settings
122
Configure USB Laser Printers
122
Configure HP Laserjet P3015 USB Printers
123
Set the Laser Printer Default Paper Size
124
Configure a Secondary Display
124
Calibrate a Touchscreen Display
126
Set the Time Zone
128
Restart CIC Pro Center
130
Configure Clinical Application Settings
130
Configure the Printer Settings
130
Configure Clinical Application, Telemetry, and Care Unit Settings
130
Set the Laser Printer Default Paper Size on Page
130
Set the Time Zone on Page
130
Pro Center
130
Set the Telemetry Unit Defaults
138
Set the Telemetry Alarm Control Defaults
139
Full Disclosure License Management Setup
141
Set the Display Configuration (Non-Mirror CIC Pro Centers)
143
Set the Current Telemetry Listings
145
Set up Locked Beds
147
(Chinese Only) Set the Pressures Unit-Of-Measure
147
Screen Calibration
149
Browser Configuration
151
Configure Customize Groupings
155
Set up Customize Groupings for Graphic Trends
155
Set up Custom Groupings for Vital Signs
158
Configure Shortcuts to Favorite CIC Pro Center Views
159
Configure the Print Location Settings for Stored Patient Data
161
Overview
161
Configure the Print Location Settings for the Patient Data Categories
161
Set the Time-Of-Day or the Date
162
Back up and Restore the CIC Pro Center Configuration
165
Back up Care Unit Default Configuration Settings
165
Planning Your Care Unit Defaults Restore Strategy
166
Backing up and Restoring Local Custom Default Configuration Settings
169
Perform Multikm (Multimouse) Setup
171
Pre-Configure the CIC Pro Centers
172
Configure the Keyboard and Mouse Group
174
Change a Keyboard and Mouse Group
177
Reconnect the CIC Pro Center with the Network
171
Run Log File Compression Configuration Utility
182
Equipment/Tools Required
182
Create a Log File Compression Configuration Utility USB Memory Stick
182
Run Log Compression Configuration Utility
183
Complete Configuration Checkout Procedures
185
7 Checkout Procedures
187
Safety Tests and Checkout Procedures
188
Overview
188
Test Equipment
188
Configuration Checkout Procedures
189
Check the Unit Defaults
189
Check Status of Installed Printers
189
View System Information
189
Check Operation of the Secondary Display
190
Check Mirror Configuration
190
Check the Status of Installed Licenses
190
Verify Settings with Check Centrals Command
191
Check and Configure the Speaker Volume
191
Check Operation of Audible Alarm Tones
193
Check Access to All Other Care Units
193
Check the Operation of the Citrix Application Viewed at the CIC Pro Center
193
Check the Hospital Intranet Browser Functionality
193
Check the Status of Locked Beds
193
Check the Language Settings
193
Check the Pressures Unit-Of-Measure
194
Check the Custom Groupings for Patient Data
194
Check the Shortcuts to Favorite CIC Pro Center Views
194
Check Multikm (Multimouse) Operation
194
Check Current System Settings
194
Check Full Disclosure License Type for All Admitted In-Unit Beds
195
Check Full Disclosure Report Printing
195
Save Backup Defaults File on the USB Memory Stick
196
FRU Checkout Procedures
196
Check Read and Write Integrity of Hard Drive and Solid State Flash Drive
196
Check USB Devices
197
Check Internal Hardware Temperature and Voltage Status
198
Check COMM Ports
199
Check BIOS Information
199
Check Drive Operation Information (Flash Drive and Hard Drive)
200
Check Audio Component Operation
202
Check Speaker Status
203
Check Operation of the Watchdog Countdown Function
204
Check Processor Fan Status
205
Check Video Function and Status of Video Card and Drivers
205
Check Integrity of System Files
206
Check Asset Information
207
Check Successful Execution of Log File Compression Configuration Utility
207
8 Troubleshooting
209
Overview
210
Error Messages
210
Required Tools
210
Tips
210
Display Issues
216
Blank Screen
216
Blue Screen
216
Red Screen
217
Incorrect Colors
217
Browser Connectivity Issues
217
Printer Issues
217
Laser Printer
217
Digital Display Writer
218
Multikm Issues
218
License Activation Failures
218
CIC Pro Center Setup Issues
219
Unable to Communicate with a Device
219
List Full Disclosure Beds
220
Set Full Disclosure Mode
221
Ping Full Disclosure Server
222
Display Current System Settings
222
Enable Alarms
223
Admit Request Info Button
223
Display Waveform Indicators
223
Require Age Selection for Admit
224
Licensing Issues
224
Time Zone, Daylight Saving Time Setting, and Network Time Issues
227
PDF File Access from MUSE
227
Environment Monitor Messages
227
Log Files
228
Download Log Files
228
Access Current Log Files
229
Application Logs
231
Operating System Event Logs
232
Operating System Dr. Watson Log
233
Webmin Action Log
233
Access Additional Runtime Diagnostic Information
234
Device Driver Information
234
Network Information
234
Operating System Runtime Statistics
235
Operating System Service Process Information
236
Process Information
236
Time Zone Information
237
SMART Drive Status
237
Perform Safe Restart of the CIC Pro Center
238
Perform Safe Shutdown of the CIC Pro Center
239
Change the Logon Password for Webmin
240
9 Field Replaceable Units (Frus)
241
Exploded Views
242
Desktop
242
Rack-Mount
244
Disaster Recovery Software Kit and Service Tools CD
246
Interconnect Diagram
246
Frus
246
Accessories
246
Power Cables
247
Replacement Procedures
248
Desktop Assembly
249
Rack-Mount Assembly
250
Common Replacement Procedures
251
Replacing the CPU PCB (Mother Board)
254
Replacing the CPU Battery
255
Replacing the Hard Drive
257
Replacing the Flash Drive
258
Replacing the SATA Drive Cables
259
Replacing the Power Supply
260
Replacing the Fan
261
Replacing the Dual Speakers
262
Replacing the Fuse
262
Replacing the Front Bezel
263
Re-Assemble the Cover
264
Keyboard Kits
248
10 Preventive Maintenance
265
Maintenance Schedule
266
Checklist
266
Visual Inspection
267
Cleaning
267
Electrical Safety Tests
270
Ground (Earth) Integrity
270
Ground (Earth) Wire Leakage Current Test
271
Enclosure Leakage Current Test
272
Test Completion
274
Power Source Tests
270
Power Outlet Test
270
Power Cord and Plug Test
270
Perform Checkout Procedures
274
Check the Operation of Input Devices and Displays
274
System Resource Indicator
275
Overview
275
Resource Indicator Messages When Hovering over Icon
276
Resource Indicator Messages When Icon Is Double-Clicked
276
Resource Indicator Messages from Environment Monitoring Service
276
System Resource Restart Procedure
277
Access Log Files
278
11 Reload Software
279
Purpose
280
Process Overview
280
Gather Required Equipment and Tools
280
Create a CIC Pro Center Image Restore USB Memory Stick
280
Reload CIC Pro Center Software
283
Complete Checkout Procedures
285
Confirm Images Restored to Correct Drives
285
Complete FRU Checkout Procedures
285
Check Proper Operation
286
Reload Process Troubleshooting
286
Incorrect Boot Order
286
Software Image on USB Stick Does Not Match Hardware
287
12 Upgrade Software
289
Overview
290
Establish Alternate Monitoring Methods
291
Gather the Required Equipment
291
Prepare the CIC Pro Center
291
Prepare the Service PC
292
Connect the Service PC to the CARESCAPE Network IX Network
292
Start the Software Transfer Utility
292
Be Updated
293
Install the Software on the Target CIC Pro Centers
294
Activate the Software Packages
296
Complete the Checkout Procedures
297
Electromagnetic Compatibility
299
Electromagnetic Compatibility (EMC
300
Guidance and Manufacturer's Declaration
300
Electromagnetic Emissions
300
Electromagnetic Immunity
301
Recommended Separation Distances
303
Compliant Cables and Accessories
304
Backup and Restore - Backed up Data Modules
305
Data Module Detail
306
C Device Compatibility
309
CIC Pro Center V5.1.X Compatibility
310
Central Stations
310
Telemetry Devices
310
Other GE Systems
311
4
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GE MP100 Series Specifications
General
Brand
GE
Model
MP100 Series
Category
Medical Equipment
Language
English
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