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Step 4: Contact Technical Support
After pursuing Steps 1 through 3, in the USA contact GE Analytical Instruments Technical Support at
800.255.6964. In other parts of the world, contact your local GE Analytical Instruments
representative. When you call technical support, please have basic Analyzer information from the
System Information screen (Maintenance tab
System Info) available.
Step 5: Return the Analyzer to GE Analytical Instruments
In some instances, after consulting with GE Analytical Instruments Technical support, it will be
necessary to return the Analyzer to the factory for repairs. Only return the Analyzer to GE
Analytical Instruments if Technical Support has issued you a Return Authorization (RA)
number.
Several precautions must be followed to ensure that the Analyzer is not damaged during shipment.
If the original shipping container has not been retained, contact GE Analytical Instruments GEAI at
1-800-255-6964 or 303-444-2009 to order shipping supplies. Under no circumstances should
you try to pack the Analyzer in anything other than the original shipping container.
Before repackaging the Analyzer, prepare it for shipping as follows:
1. If the Analyzer is taking measurements, press the Stop Analysis button.
2. Press the Menu button and select the Maintenance tab.
3. Press the Advanced button and then press the Empty Syringes button. Press the Yes
button. Wait for the reagent syringes to empty (approximately 3 minutes).
4. Press the Advanced Setup button and then the Flow Sensor button.
5. Press the Flow Sensor button and select Off to turn off the flow sensor.
6. Press the Back button and then press the Menu button.
7. Select the Setup tab. Press the On-Line button to make sure that On-Line mode is
selected.
8. Press the Configure button.
Warning
If the Analyzer is returned in anything other than an GE Analytical Instruments
shipping container, you will be charged for any damage that occurs during
shipping.
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