to any drink selections that have been disabled, indicating to the customer that
the drink choice is un-available.
4. SureVend: Entry into this menu allows the engineer to turn the SureVend™
product delivery sensor on or off.
SureVend™ Overview:
1. SureVend™ ensures that a cup is always available in the cup station before any
money is collected or product delivered. The sensing system is a beam of infra-
red light across the cup station that is broken by a cup as it falls into position from
the cup drop unit, or by a customer placing his own mug in the dispense area.
2. The SureVend™ software monitors the cup
station sensor during the time that the cup ring
is operated and for three seconds afterwards. If
a cup is not detected the software will then
attempt to drop a cup a second and if necessary,
a third time. After three failed vend attempts the
cup ring is placed temporarily out of service. The machine will beep once and the
LCD will display the Vend Failed message (if set to Pay Vend mode).
3. Customers can now get their money back by pressing the coin return button or
removing their card. The LCD will change and display the message Please Insert
Mug. The machine remains in service but will not vend a cup from the cup drop
unit.
4. To clear the message and return to standby mode, enter the Diagnostic menu and
press the START key twice to clear each SureVend™ error displayed.
Alternatively, press button 14 on the service keypad. Check and if necessary, clear
the cup drop unit and ensure correct operation before leaving the machine.
To configure SureVend™, proceed as follows:
1. From the Product Configuration menu highlight
SureVend and press the ↵ (Edit) key. By default
SureVend™ is factory set to On as indicated by
the status line at the bottom of the screen.
2. To disable SureVend™, press the ↵ (Edit) key to
enter the SureVend On/Off screen. Use the
▲
(up) key to select Off (indicated by the filled
radio button).
30
Technical Manual
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