FR6822+ Frames
Installation and Operation Manual
ix
Copyright © 2008-2011, Harris Corporation
Product
Servicing
Except for firmware upgrades, FR6822+ Frames and 6800+ETH resource modules are not
designed for field servicing. All hardware upgrades, modifications, or repairs require you to
return the modules to the Customer Service center.
Returning a
Product
In the unlikely event that your product fails to operate properly, please contact Customer
Service to obtain a Return Authorization (RA) number, then send the unit back for servicing.
Keep at least one set of original packaging in the event that a product needs to be returned
for service. If the original package is not available, you can supply your own packaging as
long as it meets the following criteria:
The packaging must be able to withstand the product’s weight.
The product must be held rigid within the packaging.
There must be at least 2 in. (5 cm) of space between the product and the container.
The corners of the product must be protected.
Ship products back to us for servicing prepaid and, if possible, in the original packaging
material. If the product is still within the warranty period, we will return the product prepaid
after servicing.
Restriction on Hazardous Substances (RoHS) Compliance
Directive 2002/95/EC—commonly known as the European Union (EU) Restriction on
Hazardous Substances (RoHS)—sets limits on the use of certain substances found in
electrical and electronic equipment. The intent of this legislation is to reduce the amount of
hazardous chemicals that may leach out of landfill sites or otherwise contaminate the
environment during end-of-life recycling. The Directive took effect on July 1, 2006, and
refers to the following hazardous substances:
Lead (Pb)
Mercury (Hg)
Cadmium (Cd)
Hexavalent Chromium (Cr-V1)
Polybrominated Biphenyls (PBB)
Polybrominated Diphenyl Ethers (PBDE)
According to this EU Directive, all products sold in the European Union will be fully
RoHS-compliant and “lead-free.” (See our website for more information on dates and
deadlines for compliance.) Spare parts supplied for the repair and upgrade of equipment
sold before July 1, 2006 are exempt from the legislation. Equipment that complies with the
EU directive will be marked with a RoHS-compliant emblem, as shown in Figure P-1.
Figure P-1 RoHS Compliance Emblem
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